AG
Ascen G
1 reviews | Active since Aug 2019
17 Dec 2019, 09:21
Leigh Insurance , Frontline Insurance, Old Mutual
these companies are not to be trusted, i was involved in an MVA on the 05/11/2019 and after submitting my claim the only uplifted my vehicle more that a week later and took it to SMD without my consent or permission, claiming it was a write off, i asked for my vehicle to be moved to a repair center but they refused, I have gotten a quote from another assessor claiming that the vehicle can be repaired. after 33 days the rejected my claim, and now they want me to be liable for almost R17 000 in storage and repatriation fees.
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Replies (4)
Frontline Underwriting Managers's replyOfficial
17 Dec 2019, 14:09Dear Ascen,
We acknowledge receipt of your review and would like to investigate the matter and how your claim was handled.
In order to do so, would you kindly supply us with your claim reference.
Regards
Frontline Claims Management
We acknowledge receipt of your review and would like to investigate the matter and how your claim was handled.
In order to do so, would you kindly supply us with your claim reference.
Regards
Frontline Claims Management
Frontline Underwriting Managers's reply17 Dec 2019, 14:09
Official
Dear Ascen,
We acknowledge receipt of your review and would like to investigate the matter and how your claim was handled.
In order to do so, would you kindly supply us with your claim reference.
Regards
Frontline Claims Management
We acknowledge receipt of your review and would like to investigate the matter and how your claim was handled.
In order to do so, would you kindly supply us with your claim reference.
Regards
Frontline Claims Management
AG
Ascen G's updateReviewer Update
17 Dec 2019, 15:21Good Day
My claim number is DBN171242DOM/1 - MR S GOVINDASAMY - DATSUN ND731236.
Note that SMD has requested for my vehicle to be removed before the 25/12/2019, and they require R 16,739.67, which SMD is claiming to have paid to have my vehicle uplifted from a previous tow company (Aftermath Towing), this amount should have been paid for by the insurer instead of SMD.
My claim number is DBN171242DOM/1 - MR S GOVINDASAMY - DATSUN ND731236.
Note that SMD has requested for my vehicle to be removed before the 25/12/2019, and they require R 16,739.67, which SMD is claiming to have paid to have my vehicle uplifted from a previous tow company (Aftermath Towing), this amount should have been paid for by the insurer instead of SMD.
AG
Ascen G's update17 Dec 2019, 15:21
Reviewer Update
Good Day
My claim number is DBN171242DOM/1 - MR S GOVINDASAMY - DATSUN ND731236.
Note that SMD has requested for my vehicle to be removed before the 25/12/2019, and they require R 16,739.67, which SMD is claiming to have paid to have my vehicle uplifted from a previous tow company (Aftermath Towing), this amount should have been paid for by the insurer instead of SMD.
My claim number is DBN171242DOM/1 - MR S GOVINDASAMY - DATSUN ND731236.
Note that SMD has requested for my vehicle to be removed before the 25/12/2019, and they require R 16,739.67, which SMD is claiming to have paid to have my vehicle uplifted from a previous tow company (Aftermath Towing), this amount should have been paid for by the insurer instead of SMD.
Frontline Underwriting Managers's replyOfficial
17 Dec 2019, 16:26Good day Ascen
Thank you for providing your claim number and additional details regarding your claim.
We have sent your information through to our Durban office to conduct an investigation and will revert as soon as we can.
Regards
Frontline Claims Management
Thank you for providing your claim number and additional details regarding your claim.
We have sent your information through to our Durban office to conduct an investigation and will revert as soon as we can.
Regards
Frontline Claims Management
Frontline Underwriting Managers's reply17 Dec 2019, 16:26
Official
Good day Ascen
Thank you for providing your claim number and additional details regarding your claim.
We have sent your information through to our Durban office to conduct an investigation and will revert as soon as we can.
Regards
Frontline Claims Management
Thank you for providing your claim number and additional details regarding your claim.
We have sent your information through to our Durban office to conduct an investigation and will revert as soon as we can.
Regards
Frontline Claims Management
Frontline Underwriting Managers's replyOfficial
19 Dec 2019, 13:24Good day Ascen,
We have conducted the necessary investigation and the following facts have been given in terms of your claim:
- The Date of Loss was Tuesday the 5th November 2019- The Date of First Notification was on Friday the 8th November 2019- The Assessment was arranged on Monday the 11th November 2019- We arranged for SMD to uplift the vehicle on Tuesday the 12th November 2019- SMD obtained the release fees from Aftermath, the Tow Company, on Wednesday the 13th November 2019- SMD uplifted the vehicle on the 15th November 2019 In terms of our Standard Operating Procedures, the time allocation from Date of First Notification to time of upliftment by SMD, was
5 working days only. The claim was also rejected as stated in your communication.
A more detail accounting will be sent to your broker, who will then get in touch with you regarding the specifics of your claim
Regards
Frontline Claims Management
We have conducted the necessary investigation and the following facts have been given in terms of your claim:
- The Date of Loss was Tuesday the 5th November 2019- The Date of First Notification was on Friday the 8th November 2019- The Assessment was arranged on Monday the 11th November 2019- We arranged for SMD to uplift the vehicle on Tuesday the 12th November 2019- SMD obtained the release fees from Aftermath, the Tow Company, on Wednesday the 13th November 2019- SMD uplifted the vehicle on the 15th November 2019 In terms of our Standard Operating Procedures, the time allocation from Date of First Notification to time of upliftment by SMD, was
5 working days only. The claim was also rejected as stated in your communication.
A more detail accounting will be sent to your broker, who will then get in touch with you regarding the specifics of your claim
Regards
Frontline Claims Management
Frontline Underwriting Managers's reply19 Dec 2019, 13:24
Official
Good day Ascen,
We have conducted the necessary investigation and the following facts have been given in terms of your claim:
- The Date of Loss was Tuesday the 5th November 2019- The Date of First Notification was on Friday the 8th November 2019- The Assessment was arranged on Monday the 11th November 2019- We arranged for SMD to uplift the vehicle on Tuesday the 12th November 2019- SMD obtained the release fees from Aftermath, the Tow Company, on Wednesday the 13th November 2019- SMD uplifted the vehicle on the 15th November 2019 In terms of our Standard Operating Procedures, the time allocation from Date of First Notification to time of upliftment by SMD, was
5 working days only. The claim was also rejected as stated in your communication.
A more detail accounting will be sent to your broker, who will then get in touch with you regarding the specifics of your claim
Regards
Frontline Claims Management
We have conducted the necessary investigation and the following facts have been given in terms of your claim:
- The Date of Loss was Tuesday the 5th November 2019- The Date of First Notification was on Friday the 8th November 2019- The Assessment was arranged on Monday the 11th November 2019- We arranged for SMD to uplift the vehicle on Tuesday the 12th November 2019- SMD obtained the release fees from Aftermath, the Tow Company, on Wednesday the 13th November 2019- SMD uplifted the vehicle on the 15th November 2019 In terms of our Standard Operating Procedures, the time allocation from Date of First Notification to time of upliftment by SMD, was
5 working days only. The claim was also rejected as stated in your communication.
A more detail accounting will be sent to your broker, who will then get in touch with you regarding the specifics of your claim
Regards
Frontline Claims Management