FRONTLINE INSURANCE - UNRELIABLE

<p>I've had my short term insurance with Frontline for just over a year. Recently I added on my building, household content and my iPhone 6+. My phone completely died after a month of being insured, i've put through a claim with the insurer and I've been without a phone for just over 3 weeks awaiting for the claim to be finalized so i could replace the phone. I've been through an inconsiderate amount of inconvenience and had to the bear the costs for a rejected quote in trying to get the requested damage report. When payment was ment to go through it was delayed by telling me they needed the salavge unit first - which I immediately handed in and upon doing so was told payment was already reqested - 3 days later no still no payment. Upon querying the delay I was told it would be done today (Friday 22/07/16) and the reason for the delay was i handed in the salvage a later than the day which i actually did - to date still no payment and the only answer i have gotten is "I will let you know when it's done" I don't appreciate being led on, I would rather hear the truth and a projected time frame given rather than empty promises! I rely on my phone to plan my schedules and keep up with my mails etc on the go. I will definately be looking at a new insurance company! </p> <p> </p>