RS
Ryan S

1 reviews | Active since Jul 2015

22 Dec 2022, 10:01

Deplorable and Unreliable Service

* I had my geyser replaced by one of the plumbing partners, real shoddy working. Left a huge whole in my wall where the pipes were fed through. Plumbers advised they will cover it up with the piping insulation.

*Requested a plumber for a vibration in my water pipes. Plumbers advised it was the faucets but they could not say which one. Quoted to replace all the faucets in the house. Advised Frontline I was not happy with this, they never got back to me on the issue. Ended up getting my own plumbers at my expense who were able to pin point the issue and fix it.

*Had a loadshedding claim rejected after I was advised I was covered.

*Literally takes days to respond to queries. You have to constantly follow up to get a response.

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Replies (1)
Frontline Underwriting Managers
Frontline Underwriting Managers's reply22 Dec 2022, 10:32
Official
Dear Ryan,

We have received your review regarding the plumbing services and lack of response.

Please allow us the opportunity to investigate the matter further and respond to you by sending your Claim number / Policy Number to us..

Yours sincerely

Frontline Claims Management