1 reviews | Active since Dec 2014
Bad customer service
I was involve in accident on the 29 March 2018 at around 4am and I called the insurer immediately but the towing truck only arrived after 2pm and my car was with him in King Williams Town for 2 full weeks and 3 days. I submitted all the necessary and required documents before the all the document that were required In the 2nd week the assessor went to assess the damaged on the vehicle and the insurer concluded to write off the vehicle. I then told them I want my Car back. on the 19 April they took the vehicle from King Williams Town to a storage in Durban and they appointed another assessor to go and assess the vehicle again. I have no reference number of my claim or anything like and I do not have anything that prove or says my claim was approve. The took my vehicle to Durban without me knowing or my consent. I do not know why my vehicle is in Durban, I really do not know. This is *****ing and they act like they own the Vehicle. I was never told why they are writing the vehicle off and how much they are going to pay for it. Only God knows where my broker is. I dealt with more than 20 different people from day one until today and they are defending each other including their organisation by telling lies all the time including their manager. I have been telling a Guy by the name of Danie that I want my Car Back but he is not listen and does not care because he went ahead and sent my Car to Durban. He promised to revert back to me as soon as he get a feedback. I do not know when is that going to be. I asked for his Manager's number and he did not provide me that information instead he gave the contact number of the place where my Car is. I am so exhausted and can not deal with this company anymore. I am not gonna let them take money from me again.
Please accept our apologies if in any way the information provided was not presented in a more lucid manner. Rest assured, this enquiry is receiving the appropriate attention and is being brought to finality.
For the record, we would like to bring to your attention that as your Insurers, we have a responsibility to indemnify you in terms of your contract of insurance with us. Since the acceptance of your claim and subsequent settlement thereof, we hereby confirm indemnification for this loss. This being said, your rights are then ‘Subrogated’ in terms of this loss. This means that we have the contractual right to handle the policy within our internal disciplines and any salvage subsequently becomes the property of the Insurer. Regrettably you have no rights to the salvage in terms of this contract. All salvage in turn goes to the duly contracted Salvage Contractor.
This being said if you do wish to retain the salvage, you would need to negotiate directly with the Salvage Contractor for the purchase of said vehicle. Further, all cost pertaining to this transaction will be for your own account.
We trust the above to be in order and confirm this will be posted to the HelloPeter website
Please accept our apologies if in any way the information provided was not presented in a more lucid manner. Rest assured, this enquiry is receiving the appropriate attention and is being brought to finality.
For the record, we would like to bring to your attention that as your Insurers, we have a responsibility to indemnify you in terms of your contract of insurance with us. Since the acceptance of your claim and subsequent settlement thereof, we hereby confirm indemnification for this loss. This being said, your rights are then ‘Subrogated’ in terms of this loss. This means that we have the contractual right to handle the policy within our internal disciplines and any salvage subsequently becomes the property of the Insurer. Regrettably you have no rights to the salvage in terms of this contract. All salvage in turn goes to the duly contracted Salvage Contractor.
This being said if you do wish to retain the salvage, you would need to negotiate directly with the Salvage Contractor for the purchase of said vehicle. Further, all cost pertaining to this transaction will be for your own account.
We trust the above to be in order and confirm this will be posted to the HelloPeter website
Please accept our apologies if in any way the information provided was not presented in a more lucid manner. Rest assured, this enquiry is receiving the appropriate attention and is being brought to finality.
For the record, we would like to bring to your attention that as your Insurers, we have a responsibility to indemnify you in terms of your contract of insurance with us. Since the acceptance of your claim and subsequent settlement thereof, we hereby confirm indemnification for this loss. This being said, your rights are then ‘Subrogated’ in terms of this loss. This means that we have the contractual right to handle the policy within our internal disciplines and any salvage subsequently becomes the property of the Insurer. Regrettably you have no rights to the salvage in terms of this contract. All salvage in turn goes to the duly contracted Salvage Contractor.
This being said if you do wish to retain the salvage, you would need to negotiate directly with the Salvage Contractor for the purchase of said vehicle. Further, all cost pertaining to this transaction will be for your own account.
We trust the above to be in order and confirm this will be posted to the HelloPeter website
Please accept our apologies if in any way the information provided was not presented in a more lucid manner. Rest assured, this enquiry is receiving the appropriate attention and is being brought to finality.
For the record, we would like to bring to your attention that as your Insurers, we have a responsibility to indemnify you in terms of your contract of insurance with us. Since the acceptance of your claim and subsequent settlement thereof, we hereby confirm indemnification for this loss. This being said, your rights are then ‘Subrogated’ in terms of this loss. This means that we have the contractual right to handle the policy within our internal disciplines and any salvage subsequently becomes the property of the Insurer. Regrettably you have no rights to the salvage in terms of this contract. All salvage in turn goes to the duly contracted Salvage Contractor.
This being said if you do wish to retain the salvage, you would need to negotiate directly with the Salvage Contractor for the purchase of said vehicle. Further, all cost pertaining to this transaction will be for your own account.
We trust the above to be in order and confirm this will be posted to the HelloPeter website