KM
Karuna M
1 reviews | Active since Feb 2021
06 Feb 2021, 20:04
0
Very unprofessional, the worst insurance company to deal with.
I was in an accident on the 20 of December 2019 ,log a claim, I was told my car would be taken to smd .
After me following up every week I was told the care could not be located.
Then it was it was take to renew sandton they are just as bad I was **** to even day when I went to pick my car the engine light was on at the time of the accident it was not , the finnder was incorrect I was told they could not find the correct one for my car, the paint work is not matching.
I paid every month despite me not having my car.
Up until today my car is still not done to satisfaction.
Please Please do not ever use them .They are just very bad just ready to take ur money every month but when u claim it is another story
Helpful (0)
Replies (21)0
Replies (21)KM
Karuna M's updateReviewer Update
06 Feb 2021, 20:06They are the worst
KM
Karuna M's update06 Feb 2021, 20:06
Reviewer Update
They are the worst
Frontline Underwriting Managers's replyOfficial
08 Feb 2021, 07:56good morning to you. we are terribly sorry for the bad experience to date and will undertake to investigate and come back to you. Please provide your policy number so we can locate your policy and investigate and provide the appropriate feedback.,
Frontline Underwriting Managers's reply08 Feb 2021, 07:56
Official
good morning to you. we are terribly sorry for the bad experience to date and will undertake to investigate and come back to you. Please provide your policy number so we can locate your policy and investigate and provide the appropriate feedback.,
KM
Karuna M's updateReviewer Update
08 Feb 2021, 08:16Every excuses not to pay or fix the car.
KM
Karuna M's update08 Feb 2021, 08:16
Reviewer Update
Every excuses not to pay or fix the car.
Frontline Underwriting Managers's replyOfficial
08 Feb 2021, 08:17good day, I have asked you for details I cannot assist you if you do not provide these. see the email address below
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Frontline Underwriting Managers's reply08 Feb 2021, 08:17
Official
good day, I have asked you for details I cannot assist you if you do not provide these. see the email address below
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KM
Karuna M's updateReviewer Update
08 Feb 2021, 08:26 DBN158166DOM
KM
Karuna M's update08 Feb 2021, 08:26
Reviewer Update
DBN158166DOM
KM
Karuna M's updateReviewer Update
08 Feb 2021, 08:27This is the policy number I have requested that the policy must be canceled
KM
Karuna M's update08 Feb 2021, 08:27
Reviewer Update
This is the policy number I have requested that the policy must be canceled
KM
Karuna M's updateReviewer Update
08 Feb 2021, 08:28My monthly premium whet up and based on the services from frontline is it not value for money
KM
Karuna M's update08 Feb 2021, 08:28
Reviewer Update
My monthly premium whet up and based on the services from frontline is it not value for money
Frontline Underwriting Managers's replyOfficial
08 Feb 2021, 08:34It is regrettable that you have canceled your policy. I will however still attend to the query and provide appropriate feedback. i also note that the matter was referred to the short term ombudsman.
Frontline Underwriting Managers's reply08 Feb 2021, 08:34
Official
It is regrettable that you have canceled your policy. I will however still attend to the query and provide appropriate feedback. i also note that the matter was referred to the short term ombudsman.
Frontline Underwriting Managers's replyOfficial
08 Feb 2021, 08:34It is regrettable that you have canceled your policy. I will however still attend to the query and provide appropriate feedback. I also note that the matter was referred to the short term ombudsman.
Frontline Underwriting Managers's reply08 Feb 2021, 08:34
Official
It is regrettable that you have canceled your policy. I will however still attend to the query and provide appropriate feedback. I also note that the matter was referred to the short term ombudsman.
Frontline Underwriting Managers's replyOfficial
08 Feb 2021, 08:35It is regrettable that you have canceled your policy. I will however still attend to the query and provide appropriate feedback. I note that the matter was referred to the short term ombudsman.
Frontline Underwriting Managers's reply08 Feb 2021, 08:35
Official
It is regrettable that you have canceled your policy. I will however still attend to the query and provide appropriate feedback. I note that the matter was referred to the short term ombudsman.
KM
Karuna M's updateReviewer Update
08 Feb 2021, 08:40Yes it was but frontline is very dishonest and came up with every excuse in the book to get out of this , I was forced to take my car as it is because I was sitting with out a car from the 20 of December 2018. We are in 2020 that is not acceptable ! People must be careful because i was told my frontline assor that my car is to old so they can not fix it , 2007 model
Why did they not tell me this before I signed up
Why did they not tell me this before I signed up
KM
Karuna M's update08 Feb 2021, 08:40
Reviewer Update
Yes it was but frontline is very dishonest and came up with every excuse in the book to get out of this , I was forced to take my car as it is because I was sitting with out a car from the 20 of December 2018. We are in 2020 that is not acceptable ! People must be careful because i was told my frontline assor that my car is to old so they can not fix it , 2007 model
Why did they not tell me this before I signed up
Why did they not tell me this before I signed up
KM
Karuna M's updateReviewer Update
08 Feb 2021, 08:41I was even told I need to provide provide that the damages was new damages and not old , do they have pictures of my car before the accident?
KM
Karuna M's update08 Feb 2021, 08:41
Reviewer Update
I was even told I need to provide provide that the damages was new damages and not old , do they have pictures of my car before the accident?
KM
Karuna M's updateReviewer Update
09 Feb 2021, 16:22I was waiting for a response and 2 days as gone !as usual very bad service please stay away from frontline
KM
Karuna M's update09 Feb 2021, 16:22
Reviewer Update
I was waiting for a response and 2 days as gone !as usual very bad service please stay away from frontline
Frontline Underwriting Managers's replyOfficial
09 Feb 2021, 16:41Please feel free to contact me on *** so we can resolve this matter in the best possible manner. I believe you have signed a release stating you are satisfied with the repairs. James Bonner
Frontline Underwriting Managers's reply09 Feb 2021, 16:41
Official
Please feel free to contact me on *** so we can resolve this matter in the best possible manner. I believe you have signed a release stating you are satisfied with the repairs. James Bonner
KM
Karuna M's updateReviewer Update
09 Feb 2021, 16:55As I have explaine I had no option, I need my car just today the old is still leaking, they have said that is was fixed ,it was not ! I am sure u have my number ,frontline is real interested in fixing my car they will contact me. Mr James u can get my number form them .
KM
Karuna M's update09 Feb 2021, 16:55
Reviewer Update
As I have explaine I had no option, I need my car just today the old is still leaking, they have said that is was fixed ,it was not ! I am sure u have my number ,frontline is real interested in fixing my car they will contact me. Mr James u can get my number form them .
Frontline Underwriting Managers's replyOfficial
10 Feb 2021, 10:40Dear Mrs. Majeed,It is our intention to resolve this matter within the ambit of your contract of insurance. As you have referred this claim to the Short Term Ombudsman, we believe it best that we await his determinations in this matter.
Frontline Underwriting Managers's reply10 Feb 2021, 10:40
Official
Dear Mrs. Majeed,It is our intention to resolve this matter within the ambit of your contract of insurance. As you have referred this claim to the Short Term Ombudsman, we believe it best that we await his determinations in this matter.
KM
Karuna M's updateReviewer Update
10 Feb 2021, 11:51I think you are not understanding what has been said and as usual trying to get out of thing. The frontline is not willing to help they asked me to provide Proof the the damages are new! Please stop playing games bottom line is that frontline is not will to fix my car.
KM
Karuna M's update10 Feb 2021, 11:51
Reviewer Update
I think you are not understanding what has been said and as usual trying to get out of thing. The frontline is not willing to help they asked me to provide Proof the the damages are new! Please stop playing games bottom line is that frontline is not will to fix my car.
Frontline Underwriting Managers's replyOfficial
10 Feb 2021, 12:10We await the outcome from the Ombudsman on this matter.
Frontline Underwriting Managers's reply10 Feb 2021, 12:10
Official
We await the outcome from the Ombudsman on this matter.
Frontline Underwriting Managers's replyOfficial
10 Feb 2021, 12:10We await the outcome from the Ombudsman on this matter.
Frontline Underwriting Managers's reply10 Feb 2021, 12:10
Official
We await the outcome from the Ombudsman on this matter.
KM
Karuna M's updateReviewer Update
10 Feb 2021, 15:49I did get the response from them as I have told you which frontline fails to understand ,they said frontline is not acceptable the fact that they had to fix the car ,I must prove that it is old damage as if frontline has pictures of my car before the accident I am not sure . As I have said it and keep on saying bottom line frontline is refusing to acceptable the fact that they need to fix the car . I have noticed all the reviews on frontline they refuse to fix up but they are so fast to debate ones account for the monthly premium.
I have paid for the entire year while my car was not drivable.
Not acceptable
I will as I said never recommended frontline to anyone!
I have paid for the entire year while my car was not drivable.
Not acceptable
I will as I said never recommended frontline to anyone!
KM
Karuna M's update10 Feb 2021, 15:49
Reviewer Update
I did get the response from them as I have told you which frontline fails to understand ,they said frontline is not acceptable the fact that they had to fix the car ,I must prove that it is old damage as if frontline has pictures of my car before the accident I am not sure . As I have said it and keep on saying bottom line frontline is refusing to acceptable the fact that they need to fix the car . I have noticed all the reviews on frontline they refuse to fix up but they are so fast to debate ones account for the monthly premium.
I have paid for the entire year while my car was not drivable.
Not acceptable
I will as I said never recommended frontline to anyone!
I have paid for the entire year while my car was not drivable.
Not acceptable
I will as I said never recommended frontline to anyone!
KM
Karuna M's updateReviewer Update
17 Feb 2021, 11:40No response from frontline please people do not use them. ******!
KM
Karuna M's update17 Feb 2021, 11:40
Reviewer Update
No response from frontline please people do not use them. ******!