FRONTLINE INSURANCE PATCH REPAIR WORK FROM THEIR PANEL

I WAS INVOLVED IN AN ACCIDENT IN OCTOBER, FRONTLINE INSURANCE ADVISED ME TO TAKE MY VEHICLE FOR AN ASSESSMENT TO BRIAN DAY PANEL BEATERS, THE DAMAGES OCCURRED TO R28900.00 AND THE AUTHORISATION WAS APPROVED, THE VEHICLE WAS GIVEN IN AND AFTER 2 WEEKS WHEN I HAD GONE TO THE PANEL BEATER I HAD FOUND OUT THAT THE SIDE SKIRTING ON THE FRONT PASSENGER DOOR WAS NOT REPAIRED, IT TOOK AN HOUR AND THE CLAIM WAS APPROVED, I HAD GONE BACK A WEEK LATER TO FETCH MY VEHICL TO FIND OUT THAT THE REPAIR ON THE REAR OF THE VEHICLE WAS NOT COMPLETE, ON INSPECTION OF THE VEHICLE I NOTICED THAT THE NEW BUMPER WAS FITTED BUT THE BUMPER LINING WAS MISSING, THE BOOT WAS LINED UP BECAUSE THEIR ONLY REPAIRED THE BOOT CATCH THAT LOCKS THE BOOT, I WAS THEN TOLD THAT IT WAS NOT IN THE CLAIM TO REPAIR THE BOOT LID, I MEAN HOW CAN YOU REPAIR THE BOOT LOCK BUT NOT REPLACE THE BOOT, I WAS THEN TOLD THAT WILL BE CLOSING FOR THE CHRISMAS SEASON AND IF I DO NOT TAKE THE VEHICLE I WILL BE WITHOUT TRANSPORT FOR THE HOLIDAYS, OVER THE LAST 3 WEEKS I GET NO FEED BACK OR RESPONSE FROM ANYONE, WHEN I CALLED THE ACCESSOR I WAS TOLD THAT ANOTHER ACCESSOR IS STILL LOOKING INTO THE REPAIR, ITS BEEN 5 WEEKS SINCE I HAVE LODGED MY CLAIM WITH THE BROKER AND THEIR IS NO JOY WITH THE UNDERWRITER, IT HAS BECOME VERY FRUSTRATING TO ME AND THE EMBARRASSMENT ON THE ROAD WHEN PEOPLE BLOW THEIR HORN TO TELL YOU THE BOOT IS NOT CLOSED.