Hellopeter
Share Your Experience
SRs
Shann R shan.vodacom

1 reviews | Active since Mar 2023

01 Aug 2023, 09:17

Purchase x25 Bales of Chips, Half of them where like cardboard.

We purchased x25 Bales of snappers chips for our Company and half of them where like cardboard and did not have any flavor.

I tried emailing frimax support, twice, but nobody has bothered to respond to my query.

I have reported the case to Makro, as Frimax is useless when it comes to customer queries. If this is how they run as a business then Makro should reconsider using them as a vendor.

0
Replies (6)
Frimax
Frimax's reply01 Aug 2023, 09:22
Official
Good day, I trust that you are well. We sincerely apologize for the bad experience that you have had with our product. Please can you email the email address on the back of the packet (***) as we received no email from you to assist. You can always call us on the number on the back of the packet as well. We once again apologize and can assure you that we respond to all our customers timeously. 
SRs
Shann R shan.vodacom's update01 Aug 2023, 09:29
Reviewer Update
Hello.

I have checked both your single chips as well as you're bale's of chips and there is no email address visible. There is only a P.O box address.

Also I did send a email to *** on the 13th of July 202e

Are you guys even monitoring that mailbox? Because it's listed as a point of contact on your Facebook page...
Frimax
Frimax's reply01 Aug 2023, 09:31
Official
Good day, please forward your email to quality at frimax . co . za and I will gladly assist you. 
SRs
Shann R shan.vodacom's update01 Aug 2023, 09:44
Reviewer Update
Thank You,

I have sent the email and look forward to your response.
Frimax
Frimax's reply01 Aug 2023, 09:52
Official
It's a pleasure
SRs
Shann R shan.vodacom's update24 Aug 2023, 21:59
Reviewer Update
..UPDATE..

FRIMAX Has acknowledged the issue and resolved my concerns... They even went so far as to reimburse me with new bale's of chips and the quality is fantastic

Edited review to 5 Stars

Thank you.