MM
Mikayla M

1 reviews | Active since Apr 2018

01 Feb 2023, 21:11

Poor packaging leading to **** quality products

Purchases a box of the frimax Bbq grills.. only to find that the packs were all half opened thus leaving the chips like complete cardboard. Initially we thought it was the first few packets but after investigating the rest of the box which I didn’t dispose of, I found that every single one of them had been opened.

Frimax is a huge brand which has numerous products how is it possible that your quality of packaging is so poor?

In this day and age nothing is cheap and for me to have purchased an entire box of which most of the packets were inedible due to the poor packaging is disgraceful to you as a brand.

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Replies (5)
Frimax
Frimax's reply02 Feb 2023, 08:12
Official
Good day, I trust that you are well. We apologize for the bad experience that you had with our product. Please contact the number at the back of the pack and our customer care team will definitely assist you. Regards, The Frimax Team
MM
Mikayla M's update12 Feb 2023, 15:24
Reviewer Update
After contacting your customer care team.. two weeks and still nothing has been done. Disgusting!
Frimax
Frimax's reply15 Feb 2023, 11:47
Official
Good day, I trust that you are well. We apologize for the delay, we will follow up with our complaints department and get them to contact you. Regards, The Frimax Team.
MM
Mikayla M's update18 Mar 2023, 21:46
Reviewer Update
A whole month later and still nothing. Your business and retentions department is completely useless.. here’s to a losing me as a customer! Disgraceful
Frimax
Frimax's reply01 Aug 2023, 09:23
Official
Hi Mikayla, we apologize for this! Please can you email us (quality at frimax . co . za) so that we can assist you?