Unpaid cash out

My cash out has been cancelled twice since the 28 Feb 2024. I received an e mail on the 6th March 2024 stating the account details are incorrect even after the second attempt. I have sent my query via the Freshstop app with no response to date. I have also rep**** to the e mail I received informing me about this with also no response. Ticket reference open was #8639

I was advised by a lady via the Colony HQ whatsapp chat of this who has said the payout would reflect within a few days, this did happen.

Please investigate and respond ASAP.