THIS IS NOT OWN

So I belong to Freshstop rewards and you can ask them to reward you weekly or whenever, but they will pay you out on a Wednesday, Any way I did this and if you put in your request before a certain time on a Tuesday you will get your reward the following day, otherwise you have to wait until the following Wednesday. So I asked them to reward me on the 11th of November which would make the payment on the !6th of November and then I also asked on the 15th of November early in the morning which also meant I would receive my payment on the 16th of November. So I have duly waited and waited and have still not received a pay out. So I emailed them to tell them and as I have explained in detail here I explained in detail in the email. So what happens is I get an email to say payouts are on a Wednesday!!!! How stupid do they think I am. They obviously did not read my email. I did also in the email say that I want my money today, as they should've already paid me last Wednesday and they haven't. Please Freshstop Rewards teach your people how to read as well as get people that understand English!!!!! It is now almost two weeks and I still have not received my money which should've been paid on Wednesday the 16th of November!!!! This is not on!!!!