Mouldy Custard Cake

I purchased a custard slice from the outlet which turned out to be mouldy and half frozen. I returned it the following day and was told that the Shop Manager was not available and he would call me. I was contacted by the deli staff member who sold me the custard slice. She advised she would have to find out from the supplier why it was mouldy. Apparently its because it gets frozen and refrozen and then gets wet and that causes the mould. Wait, isn't this suppose to be a FRESH STOP? Up until now I have not even been contacted by the owner or any manager in this regard. The deli assistant did offer me another. But then who in their right mind would trust anything from the deli again. Clearly my health and that of others is not a priority to these people. NO REFUND WAS PROCESSED AT ALL. which i find very annoying. I strongly suggest all stay clear of the deli as one can never be sure of JUST HOW FRESH THE FOODS ARE AT FRESH STOP SAN REMO STRANDFONTEIN