Disillusioned

A few weeks ago I went to Fresh Stop in Bulwer Park Durban to buy some hot chips. I was not satisfied with them and had to wait for more than an hour and a half to see a manager because he had not arrived at work on time. The reason apparently was because he'd had to work late the night before at the garage. I was shocked that his boss had even allowed this to happen. I know that you would get time off, but not when you have to actually work on a particular day. You will get that time back at another stage. Any way the manager was very rude and made it as if everything was my fault. He obviously doesn't know the saying 'the customer is always right'. The chips had been made in old oil and they were awful. This manager didn't even know how to change the oil!!! How do you work in a place that makes food as a manager and don't even know how to change the oil. Any way I contacted Fresh Stop customer service and they said they'd get back to me. Well, I'm still waiting!!!! If this is how the customer care operates, no wonder their staff operate in the same way.