zL
zerilda L

1 reviews | Active since Apr 2014

11 Feb 2022, 21:35

Disgusting service lack of communication

Now this is the 2nd evening that this happened. The same occurred on Thursday 10th February where I have received half of my order which I have placed online via uber Eats at freshstop stellendale kuilsriver. This evening I placed another online order via Uber Eats and the same incident took place. I received half of my order. Trying to contact the store several times without any success no one answers the phone. Eventually I got hold of someone on their whatsapp number that are being used for the kitchen only. And confirmed that the items are out of stock once again. But one one bothers to make contact with me and inform me. Lying to me as a paying customer telling me that it shows on their website that they are out of stock, while I have proof pictures that it does not state that any items that I ordered is out of stock. This is disgusting this is a disgrace. *********** staff. Lack of communication. I am livid I am angry as this is not the 1st 2nd or 3rd time but it happens on a regular basis.

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Replies (1)
Freshstop
Freshstop's reply15 Feb 2022, 12:16
Official
Hi Zerilda, 

Sorry to hear you were disappointed when visiting FreshStop Stellendale. Our customer care department has informed us that your complaint was escalated and resolved.
We look forward to welcoming you back again soon 💚

Thanks - The FreshStop Team