AP
Anton P
1 reviews | Active since Apr 2010
14 Apr 2020, 13:25
Cashier mistake no refund
On Saturday 11 April 2020 i bought a cliq electronic cigarette. The cashier gave me the wrong refill cartridges and when I wnt back today 14 April 2020 Thw manager on duty refused to refund or replace the wrong cartridge as i have already opened it to refil the elctronic cigarete. The managers argument was that no one would buy it now as it was already opened. I find this extremely poor customer service, as the cashiers sold me the wrong product to begin with.
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Replies (2)
Freshstop's replyOfficial
14 Apr 2020, 14:39Hi Anton,
Thank you for bringing this matter to our attention. Thank you for your review. Please head on to the Food *****'s Market website where you can raise your concerns to us via email. https://food*****smarket.co.za/contact/
Kind Regards,
The Food *****s Market Customer Care Team
Thank you for bringing this matter to our attention. Thank you for your review. Please head on to the Food *****'s Market website where you can raise your concerns to us via email. https://food*****smarket.co.za/contact/
Kind Regards,
The Food *****s Market Customer Care Team
Freshstop's reply14 Apr 2020, 14:39
Official
Hi Anton,
Thank you for bringing this matter to our attention. Thank you for your review. Please head on to the Food *****'s Market website where you can raise your concerns to us via email. https://food*****smarket.co.za/contact/
Kind Regards,
The Food *****s Market Customer Care Team
Thank you for bringing this matter to our attention. Thank you for your review. Please head on to the Food *****'s Market website where you can raise your concerns to us via email. https://food*****smarket.co.za/contact/
Kind Regards,
The Food *****s Market Customer Care Team
AP
Anton P's updateReviewer Update
14 Apr 2020, 19:37On Saturday 11 April 2020 i bought a cliq electronic cigarette. The cashier gave me the wrong refill cartridges and when I went back today 14 April 2020 The manager on duty refused to refund or replace the wrong cartridge as i have already opened it to refill the electronic cigarette.
The managers argument was that no one would buy it now as it was already opened. I find this extremely poor customer service, as the cashiers sold me the wrong product to begin with. The cashier whom incorrectly supp**** the wrong attachment (refills x2) was Ben or Moses as names appear on cashiers slip.
A younger white (supervisor?) assisted me today the 14th April and refused to refund or exchange to wrong refill as I already opened it assuming it was the correct product.
His only explanation was that no one would now buy the product as it is already opened. I find this unacceptable customer service.
This incident occured at Caltex eager motors in Mokopane Limpopo.
Please resolve this matter as i can not afford to just discard R55.00
Kindly note to only correspond via email ***
The managers argument was that no one would buy it now as it was already opened. I find this extremely poor customer service, as the cashiers sold me the wrong product to begin with. The cashier whom incorrectly supp**** the wrong attachment (refills x2) was Ben or Moses as names appear on cashiers slip.
A younger white (supervisor?) assisted me today the 14th April and refused to refund or exchange to wrong refill as I already opened it assuming it was the correct product.
His only explanation was that no one would now buy the product as it is already opened. I find this unacceptable customer service.
This incident occured at Caltex eager motors in Mokopane Limpopo.
Please resolve this matter as i can not afford to just discard R55.00
Kindly note to only correspond via email ***
AP
Anton P's update14 Apr 2020, 19:37
Reviewer Update
On Saturday 11 April 2020 i bought a cliq electronic cigarette. The cashier gave me the wrong refill cartridges and when I went back today 14 April 2020 The manager on duty refused to refund or replace the wrong cartridge as i have already opened it to refill the electronic cigarette.
The managers argument was that no one would buy it now as it was already opened. I find this extremely poor customer service, as the cashiers sold me the wrong product to begin with. The cashier whom incorrectly supp**** the wrong attachment (refills x2) was Ben or Moses as names appear on cashiers slip.
A younger white (supervisor?) assisted me today the 14th April and refused to refund or exchange to wrong refill as I already opened it assuming it was the correct product.
His only explanation was that no one would now buy the product as it is already opened. I find this unacceptable customer service.
This incident occured at Caltex eager motors in Mokopane Limpopo.
Please resolve this matter as i can not afford to just discard R55.00
Kindly note to only correspond via email ***
The managers argument was that no one would buy it now as it was already opened. I find this extremely poor customer service, as the cashiers sold me the wrong product to begin with. The cashier whom incorrectly supp**** the wrong attachment (refills x2) was Ben or Moses as names appear on cashiers slip.
A younger white (supervisor?) assisted me today the 14th April and refused to refund or exchange to wrong refill as I already opened it assuming it was the correct product.
His only explanation was that no one would now buy the product as it is already opened. I find this unacceptable customer service.
This incident occured at Caltex eager motors in Mokopane Limpopo.
Please resolve this matter as i can not afford to just discard R55.00
Kindly note to only correspond via email ***