ML
Melisza L

1 reviews | Active since Jun 2016

12 Jul 2016, 11:01

Bad experience at all of the Caltex garages!!

<p>I live in Hartbee****rt, the Caltex here is unbelievably useless! I always wait ATLEAST 15 minutes to get my car filled up. But I kept on going to this garage because its on the most relevant spot for my usual routine. I went there last Sunday to fill up my car, check the oil, get my tires checked ect. The guy asked me if I'm travelling far since I'm doing all this, I was stupid enough to say yes, because I asked to pump my tyres 2bars, and they pumped one of my tyres 4.5 bars. I found thet out at Caltex palaborwa, where they refused to let me go to the bathroom without paying, they said its a franchise thing, thats a stupid lie, once I payed to go to the toilet (urgently) I waited 10 minutes for them to unlock the toilets, they only unlocked it after I asked about 5 times!!! I wil go out of my way to never support a caltex ever again! When I'm at a Caltex, it feels like I'm at a government home affairs, I get exactly the same service at Caltex. My decision to not support caltex ever again is because of the tyre issue... I get points from my bank everytime I fill up my car at caltex, but its not worth it at all! I have got staff with company cars, that must fill up at caltex Hartbee****rt, you will NEVER see one of my cars there again! And I'm making it my mission to let as many people as possible know about this caltex. I was travelling with my family including my 5year old daughter! WHAT IF MY TYRE EXPLODED??????? Its unbelievable!!!!! I am going to take this to court! They have done the same thing with my Harley-Davidson about two months ago.</p>

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Replies (1)
Freshstop
Freshstop's reply13 Jul 2016, 05:07
Official

Dear Melisza,

Thank you for bringing this matter to our attention.

We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.

Kind Regards,

The Freshstop/Caltex Customer Care Team