Bad treatment at freshstop senwabarwana

I had a very bad experience for the second time at freshstop bochum.first time I purchased fuel and the money went out from my account but declined on their side.i waited weeks for my money to reflect back from my account today same thing happened,they blame network.the manager and the lady who assisted us were so rude.i would never recommend buying from when using a bank card. Their manager Maria was so rude