1 reviews | Active since Jul 2019
Varun Sood
Total waste of time and money!!
I am really annoyed by myself not checking the reviews on Hellopeter.
They are very responsive up until you pay them the money to start your case. After that its a dead end. It has been 3 months I have been trying to get in touch with them to speak to my so called Account Manager (Mieshkah). I have sent numerous emails with not a single response. All I wanted was 5 mins to discuss my case with someone before they proceeded. But you will never be able to speak to anyone... except the call center guys....and that too if you are lucky and have enough patience to spend half a day on phone and few hundred rands waiting in queue...listening to the all bul**** caller tune... And all the call center guys do is raise tickets. So I thought of raising tickets... after few weeks, finally get a response that they need my copy of ID (which I emailed already) but they want me to upload on the so called (***udkfhed up online portal). well after few trials I managed to upload the documents on their as well.... now what.. waited for another couple of weeks assuming finally they should have received Raised another ticket.... another week... they come back with the same response saying "need copy of ID proof" tried calling the call center for refund this time...... again the same old wait and bul**** tune... got transferred to 3 different departments and finally to someones mobile phone... that guy says I cannot help as I am not from the refund department...please start over again..... by now I want to shoot myself
I am sure they will not refund anything, so I will have to let go of the money that I paid. but to all others luck ones who checked the reviews... the 1 star rating is very true and the complaints are also true unlike the **** 5 star reviews that you see.
Thank you for alerting us of an issue and investigated further.
Kindly note that we've communicated the need for specific documentation from you so we can commence your application. Records do show that you initially requested to speak with your Account Manager who was engaged at the time, however the customer care department were able to conclude that we simply need the required documentation and the calls were resolved.
It's noted that the first two cases for OD we're completed successfully. However the 3rd remains active as there is still outstanding documentation we need from you so we can conclude our prepared application.
I've escalated this matter to our logistics department so they may book a home/office visit to collect this from you. If you could kindly assist by co-operating with the calls and books so we may conclude this matter.
Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of an issue and investigated further.
Kindly note that we've communicated the need for specific documentation from you so we can commence your application. Records do show that you initially requested to speak with your Account Manager who was engaged at the time, however the customer care department were able to conclude that we simply need the required documentation and the calls were resolved.
It's noted that the first two cases for OD we're completed successfully. However the 3rd remains active as there is still outstanding documentation we need from you so we can conclude our prepared application.
I've escalated this matter to our logistics department so they may book a home/office visit to collect this from you. If you could kindly assist by co-operating with the calls and books so we may conclude this matter.
Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care