SL
Sanita L
1 reviews | Active since Sept 2018
17 Jul 2019, 14:14
Unreliable service and empty promises
Fresh Start Law center pride themselves in so many achievements and things they can apparently do, however their actions and lack in communication and correspondence proofs otherwise. I app**** end April start May and until today I have not yet received a phone call (as I requested) or any progress on their behalf.
They quick to send a statement but when it comes down to delivering a service we as consumers must just be happy with waiting.
So disappointed
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Replies (3)0
Replies (3)
Fresh Start Law Centre (PTY) Ltd (South Africa)'s replyOfficial
17 Jul 2019, 21:43Dear Sanita,
Thank you for alerting us of a potential issue.
I've investigated.
On 10 May 2019 you provided electronic copies of specific documentation. On the same day our CSI team alerted you to the fact that, for the service you've contracted us to perform, we require a set of original fingerprints from you. Thus far you've received 5 emails and sms messages reminding you. Records also show that our team have tried to call you on multiple occasions however it's gone to voicemail each time - if you could kindly raise a new support ticket updating us with your correct mobile number (just in case).
It is noted that you provided a ******** record check outcome, however your instructions to us were to complete a new ******** record check for you. Thus we've been trying to obtain this [fingerprints] from you.
What further complicated the issue is that you only paid R800 on the R2190 invoice. Thus the only available funds allowed us to perform a ******** check (starter pack)
Our CSI team have completed your expungement application documents and were just awaiting the supporting documentation.
To rectify the issue, to move forward, we've now proceeded with your expungement application using the supporting documentation you've provided initially. I've updated your account to show an outstanding balance of R1095 [reduced] - Full details within your Member Portal.
I hope this information assists you. You'll be kept updated via email and sms. Please don't hesitate to contact our Customer Care department via telephone during office hours if you need further clarification.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
I've investigated.
On 10 May 2019 you provided electronic copies of specific documentation. On the same day our CSI team alerted you to the fact that, for the service you've contracted us to perform, we require a set of original fingerprints from you. Thus far you've received 5 emails and sms messages reminding you. Records also show that our team have tried to call you on multiple occasions however it's gone to voicemail each time - if you could kindly raise a new support ticket updating us with your correct mobile number (just in case).
It is noted that you provided a ******** record check outcome, however your instructions to us were to complete a new ******** record check for you. Thus we've been trying to obtain this [fingerprints] from you.
What further complicated the issue is that you only paid R800 on the R2190 invoice. Thus the only available funds allowed us to perform a ******** check (starter pack)
Our CSI team have completed your expungement application documents and were just awaiting the supporting documentation.
To rectify the issue, to move forward, we've now proceeded with your expungement application using the supporting documentation you've provided initially. I've updated your account to show an outstanding balance of R1095 [reduced] - Full details within your Member Portal.
I hope this information assists you. You'll be kept updated via email and sms. Please don't hesitate to contact our Customer Care department via telephone during office hours if you need further clarification.
Kind Regards,
24/7 Customer Care
Fresh Start Law Centre (PTY) Ltd (South Africa)'s reply17 Jul 2019, 21:43
Official
Dear Sanita,
Thank you for alerting us of a potential issue.
I've investigated.
On 10 May 2019 you provided electronic copies of specific documentation. On the same day our CSI team alerted you to the fact that, for the service you've contracted us to perform, we require a set of original fingerprints from you. Thus far you've received 5 emails and sms messages reminding you. Records also show that our team have tried to call you on multiple occasions however it's gone to voicemail each time - if you could kindly raise a new support ticket updating us with your correct mobile number (just in case).
It is noted that you provided a ******** record check outcome, however your instructions to us were to complete a new ******** record check for you. Thus we've been trying to obtain this [fingerprints] from you.
What further complicated the issue is that you only paid R800 on the R2190 invoice. Thus the only available funds allowed us to perform a ******** check (starter pack)
Our CSI team have completed your expungement application documents and were just awaiting the supporting documentation.
To rectify the issue, to move forward, we've now proceeded with your expungement application using the supporting documentation you've provided initially. I've updated your account to show an outstanding balance of R1095 [reduced] - Full details within your Member Portal.
I hope this information assists you. You'll be kept updated via email and sms. Please don't hesitate to contact our Customer Care department via telephone during office hours if you need further clarification.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
I've investigated.
On 10 May 2019 you provided electronic copies of specific documentation. On the same day our CSI team alerted you to the fact that, for the service you've contracted us to perform, we require a set of original fingerprints from you. Thus far you've received 5 emails and sms messages reminding you. Records also show that our team have tried to call you on multiple occasions however it's gone to voicemail each time - if you could kindly raise a new support ticket updating us with your correct mobile number (just in case).
It is noted that you provided a ******** record check outcome, however your instructions to us were to complete a new ******** record check for you. Thus we've been trying to obtain this [fingerprints] from you.
What further complicated the issue is that you only paid R800 on the R2190 invoice. Thus the only available funds allowed us to perform a ******** check (starter pack)
Our CSI team have completed your expungement application documents and were just awaiting the supporting documentation.
To rectify the issue, to move forward, we've now proceeded with your expungement application using the supporting documentation you've provided initially. I've updated your account to show an outstanding balance of R1095 [reduced] - Full details within your Member Portal.
I hope this information assists you. You'll be kept updated via email and sms. Please don't hesitate to contact our Customer Care department via telephone during office hours if you need further clarification.
Kind Regards,
24/7 Customer Care
SL
Sanita L's updateReviewer Update
18 Jul 2019, 09:42 Dear Customer Care member,
Thank you for feedback however you failed to mention the following:
I've investigated.
On the 13 May after receipt of your mail regarding the fingerprints I contacted Shalmadine Jaftha and asked her about the fingerprints at which she rep**** that a courier will be send to me to collect and that I can take it up with my case manager.
As for your team contacting me once again I informed Mrs/Ms Jaftha that I am a teacher thus I can only take phone calls after 3pm during the week, and please also proof where your team has left a voice message to inform me that they are trying to get hold of me for I would have phoned back regarding this matter.
Please follow up with Mr/Mrs/Ms Levy for I on numerous occasions tried to contact her (never available to speak to me) regarding the fingerprints documents. And as for your tickets that you issue... whats the point in issuing a ticket if the person you are trying to get hold of NEVER gets back to you nor any other manager which I requested to speak to on a few occasions. Please follow up on ALL messages send to Mrs/ Ms Levy and Jaftha.
As for payments once again please update and check your mails for I have send Mrs/ Ms Levy as well as Mrs/Ms Jaftha and your accounts department POP totaling to R1195 thus only owing R995 and have not yet received updated statement reflecting both payments. So I am not sure how you can give me a reduced balance if its more than my actual balance.
With this said, thank you for response. I have spoken to Themba regarding my fingerprints yesterday and he informed me and at the same time send me the address for your Sandton offices for me to drop off my fingerprints directly. (He has been the only person from your company who has been of any significant help at your center)
After submission of prints today I expect my case to be escalated for I require the clearance document asap.
Kind Regards,
24/7 Customer Care
Thank you for feedback however you failed to mention the following:
I've investigated.
On the 13 May after receipt of your mail regarding the fingerprints I contacted Shalmadine Jaftha and asked her about the fingerprints at which she rep**** that a courier will be send to me to collect and that I can take it up with my case manager.
As for your team contacting me once again I informed Mrs/Ms Jaftha that I am a teacher thus I can only take phone calls after 3pm during the week, and please also proof where your team has left a voice message to inform me that they are trying to get hold of me for I would have phoned back regarding this matter.
Please follow up with Mr/Mrs/Ms Levy for I on numerous occasions tried to contact her (never available to speak to me) regarding the fingerprints documents. And as for your tickets that you issue... whats the point in issuing a ticket if the person you are trying to get hold of NEVER gets back to you nor any other manager which I requested to speak to on a few occasions. Please follow up on ALL messages send to Mrs/ Ms Levy and Jaftha.
As for payments once again please update and check your mails for I have send Mrs/ Ms Levy as well as Mrs/Ms Jaftha and your accounts department POP totaling to R1195 thus only owing R995 and have not yet received updated statement reflecting both payments. So I am not sure how you can give me a reduced balance if its more than my actual balance.
With this said, thank you for response. I have spoken to Themba regarding my fingerprints yesterday and he informed me and at the same time send me the address for your Sandton offices for me to drop off my fingerprints directly. (He has been the only person from your company who has been of any significant help at your center)
After submission of prints today I expect my case to be escalated for I require the clearance document asap.
Kind Regards,
24/7 Customer Care
SL
Sanita L's update18 Jul 2019, 09:42
Reviewer Update
Dear Customer Care member,
Thank you for feedback however you failed to mention the following:
I've investigated.
On the 13 May after receipt of your mail regarding the fingerprints I contacted Shalmadine Jaftha and asked her about the fingerprints at which she rep**** that a courier will be send to me to collect and that I can take it up with my case manager.
As for your team contacting me once again I informed Mrs/Ms Jaftha that I am a teacher thus I can only take phone calls after 3pm during the week, and please also proof where your team has left a voice message to inform me that they are trying to get hold of me for I would have phoned back regarding this matter.
Please follow up with Mr/Mrs/Ms Levy for I on numerous occasions tried to contact her (never available to speak to me) regarding the fingerprints documents. And as for your tickets that you issue... whats the point in issuing a ticket if the person you are trying to get hold of NEVER gets back to you nor any other manager which I requested to speak to on a few occasions. Please follow up on ALL messages send to Mrs/ Ms Levy and Jaftha.
As for payments once again please update and check your mails for I have send Mrs/ Ms Levy as well as Mrs/Ms Jaftha and your accounts department POP totaling to R1195 thus only owing R995 and have not yet received updated statement reflecting both payments. So I am not sure how you can give me a reduced balance if its more than my actual balance.
With this said, thank you for response. I have spoken to Themba regarding my fingerprints yesterday and he informed me and at the same time send me the address for your Sandton offices for me to drop off my fingerprints directly. (He has been the only person from your company who has been of any significant help at your center)
After submission of prints today I expect my case to be escalated for I require the clearance document asap.
Kind Regards,
24/7 Customer Care
Thank you for feedback however you failed to mention the following:
I've investigated.
On the 13 May after receipt of your mail regarding the fingerprints I contacted Shalmadine Jaftha and asked her about the fingerprints at which she rep**** that a courier will be send to me to collect and that I can take it up with my case manager.
As for your team contacting me once again I informed Mrs/Ms Jaftha that I am a teacher thus I can only take phone calls after 3pm during the week, and please also proof where your team has left a voice message to inform me that they are trying to get hold of me for I would have phoned back regarding this matter.
Please follow up with Mr/Mrs/Ms Levy for I on numerous occasions tried to contact her (never available to speak to me) regarding the fingerprints documents. And as for your tickets that you issue... whats the point in issuing a ticket if the person you are trying to get hold of NEVER gets back to you nor any other manager which I requested to speak to on a few occasions. Please follow up on ALL messages send to Mrs/ Ms Levy and Jaftha.
As for payments once again please update and check your mails for I have send Mrs/ Ms Levy as well as Mrs/Ms Jaftha and your accounts department POP totaling to R1195 thus only owing R995 and have not yet received updated statement reflecting both payments. So I am not sure how you can give me a reduced balance if its more than my actual balance.
With this said, thank you for response. I have spoken to Themba regarding my fingerprints yesterday and he informed me and at the same time send me the address for your Sandton offices for me to drop off my fingerprints directly. (He has been the only person from your company who has been of any significant help at your center)
After submission of prints today I expect my case to be escalated for I require the clearance document asap.
Kind Regards,
24/7 Customer Care
SL
Sanita L's updateReviewer Update
25 Aug 2019, 21:47I am sensing that this company might me a ********** company who **** people.
After ready some reviews on Fresh start law center I want to just warn consumers!!!
I emailed them several times, NO RESPONSE!
I requested a call me back, NO CALL.
I wanted tosend a ticket query apparently I now have to pay to query my case. RIDICULOUS!
CONCLUSION : False promises, ****, unreliable.
After ready some reviews on Fresh start law center I want to just warn consumers!!!
I emailed them several times, NO RESPONSE!
I requested a call me back, NO CALL.
I wanted tosend a ticket query apparently I now have to pay to query my case. RIDICULOUS!
CONCLUSION : False promises, ****, unreliable.
SL
Sanita L's update25 Aug 2019, 21:47
Reviewer Update
I am sensing that this company might me a ********** company who **** people.
After ready some reviews on Fresh start law center I want to just warn consumers!!!
I emailed them several times, NO RESPONSE!
I requested a call me back, NO CALL.
I wanted tosend a ticket query apparently I now have to pay to query my case. RIDICULOUS!
CONCLUSION : False promises, ****, unreliable.
After ready some reviews on Fresh start law center I want to just warn consumers!!!
I emailed them several times, NO RESPONSE!
I requested a call me back, NO CALL.
I wanted tosend a ticket query apparently I now have to pay to query my case. RIDICULOUS!
CONCLUSION : False promises, ****, unreliable.