RN
Raymond N
1 reviews | Active since Jun 2019
07 Jun 2019, 06:04
Terrible Service by Fresh Start Law
In the beginning communication flow was very good until I paid money for services. After that no service was done. I have been sending emails for a refund since March and no respond. Is there somewhere I can escalate the matter maybe some sort of ombudsman?
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Fresh Start Law Centre (PTY) Ltd (South Africa)'s replyOfficial
17 Jul 2019, 07:36Dear Raymond,
Thank you for alerting us of a potential issue.
I've investigated. According to our records we are still awaiting the required documentation from you. This is required for the type of service you purchased so we can conclude your prepared expungement application. To date, we've sent you 11 emails and 9 sms messages plus there's been 4 phone calls confirming that we are still pending your documentation before we can proceed
Furthermore, according to our records you haven't app**** for a refund either per the T&Cs. I've emailed you instructions on how to apply online.
Until such time your account remains active pending documentation.
I hope this information assists you. Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
I've investigated. According to our records we are still awaiting the required documentation from you. This is required for the type of service you purchased so we can conclude your prepared expungement application. To date, we've sent you 11 emails and 9 sms messages plus there's been 4 phone calls confirming that we are still pending your documentation before we can proceed
Furthermore, according to our records you haven't app**** for a refund either per the T&Cs. I've emailed you instructions on how to apply online.
Until such time your account remains active pending documentation.
I hope this information assists you. Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care
Fresh Start Law Centre (PTY) Ltd (South Africa)'s reply17 Jul 2019, 07:36
Official
Dear Raymond,
Thank you for alerting us of a potential issue.
I've investigated. According to our records we are still awaiting the required documentation from you. This is required for the type of service you purchased so we can conclude your prepared expungement application. To date, we've sent you 11 emails and 9 sms messages plus there's been 4 phone calls confirming that we are still pending your documentation before we can proceed
Furthermore, according to our records you haven't app**** for a refund either per the T&Cs. I've emailed you instructions on how to apply online.
Until such time your account remains active pending documentation.
I hope this information assists you. Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
I've investigated. According to our records we are still awaiting the required documentation from you. This is required for the type of service you purchased so we can conclude your prepared expungement application. To date, we've sent you 11 emails and 9 sms messages plus there's been 4 phone calls confirming that we are still pending your documentation before we can proceed
Furthermore, according to our records you haven't app**** for a refund either per the T&Cs. I've emailed you instructions on how to apply online.
Until such time your account remains active pending documentation.
I hope this information assists you. Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care