1 reviews | Active since Jul 2012
Terrible service
I wish i could give them a negative rating but i am forced to select the 1 star rating. I app**** for a Police clearence certificate in October 2018. Something that is supposed to take 14-28 days according to them. I keep getting emails asking if i want to prioritise the clearence and will have it by the latest February 2019. Guess what people. We are in July already. I email and dont get a reply. I phone and hold for hours and all you get is some operator telling you that nobody can take your call. I have emailed directors etc and dont get a reply. The lastest mail received from them is that they need my finger prints again because there were complications at SAPS. I have checked on SAPS website and my clearence was issued in January already but i cant collect it because this company has sent the request in. Stop playing games and service your paying clients. Really pathetic service. Would not recommend anyone use them. I am not the only one complaining about the same thing.
Thank you for alerting us of a possible issue.
We are investigating your issue and will revert soonest with feedback.
Kind Regards,
Customer Care
Thank you for alerting us of a possible issue.
We are investigating your issue and will revert soonest with feedback.
Kind Regards,
Customer Care
Thank you for your patience while we investigated this matter.
You are correct the initial clearance was issued in Jan. The cause of the delay in your specific case is of a highly sensitive nature and will be communicated again directly via email.
Officially, per the previous correspondence we've sent you; we require a new set of fingerprints so we can request a re-issue. The current status of your account since Jan has been awaiting documents (fingerprints).
Our CSI forensic department will send you a full summary on Monday morning.
If we can kindly request that you co-operate with the CSI department so we may conclude this matter.
Thank you for your time in this regard. Please don't hesitate to contact us if you need any assistance: Member Portal -> Support tab.
Kind Regards,
Customer Care
Thank you for your patience while we investigated this matter.
You are correct the initial clearance was issued in Jan. The cause of the delay in your specific case is of a highly sensitive nature and will be communicated again directly via email.
Officially, per the previous correspondence we've sent you; we require a new set of fingerprints so we can request a re-issue. The current status of your account since Jan has been awaiting documents (fingerprints).
Our CSI forensic department will send you a full summary on Monday morning.
If we can kindly request that you co-operate with the CSI department so we may conclude this matter.
Thank you for your time in this regard. Please don't hesitate to contact us if you need any assistance: Member Portal -> Support tab.
Kind Regards,
Customer Care