SUBSTANDARD SERVICE DELIVERY.....RATHER NO SERVICE DELIVERY

Received absolutely no service after payment has been made. I opted for the Urgent Priority Service (at extra costs obviously) and as per their Webpage: Urgent Priority Highlights: - Enjoy a reduced case time frame by 6-8 weeks

The normal service is 8-12 weeks.

Receives no feedback whatsoever.

Customer care department is a joke. Dedicated account manager Mieskah Levy never returns any mails or calls. Appointments are not being adhered to.