Shocking service and unreachable after payment for Services

Expungement apparently done in 12 weeks been over 40 weeks. Shocking service. After logging several tickets no feedback at all. Automated messages and replies unable to reach any management. Apparently a dedicated account manager however unable to reach them on provided numbers. No tickets responded to and closed. After holding on call centre line day after day, no answer or on hold for over ten minutes. When someone does answer does not return the call drops the line and does not call back.