RB
Ripfumelo B
1 reviews | Active since May 2019
04 Jul 2019, 13:41
No reply and calls are not answered.
I have paid money into my account and i havent gotten an update. I have tried calling but it says high volume of calls and no answer. I spent more than 10 hours in the line. I have sent emails but no reply. Is the company still working or not? I also requested calls but never have they called.
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Replies (1)
Fresh Start Law Centre (PTY) Ltd (South Africa)'s replyOfficial
16 Jul 2019, 21:18Dear Ripfumelo,
Thank you for alerting us of a potential issue.
I've investigated this issue. Kindly note we are currently awaiting your expungement documentation per previous emails we've sent you and support tickets we've responded to.
If you could kindly return as soon as possible so we may commence your expungement application.
The required documents are detailed within the emails we've sent or simply login to your member portal -> download documents to complete online. If required, simply book your free courier collection to collect the documents from you.
I hope this information assists you.
Please don't hesitate to contact us if you need any further assistance via support or telephone.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
I've investigated this issue. Kindly note we are currently awaiting your expungement documentation per previous emails we've sent you and support tickets we've responded to.
If you could kindly return as soon as possible so we may commence your expungement application.
The required documents are detailed within the emails we've sent or simply login to your member portal -> download documents to complete online. If required, simply book your free courier collection to collect the documents from you.
I hope this information assists you.
Please don't hesitate to contact us if you need any further assistance via support or telephone.
Kind Regards,
24/7 Customer Care
Fresh Start Law Centre (PTY) Ltd (South Africa)'s reply16 Jul 2019, 21:18
Official
Dear Ripfumelo,
Thank you for alerting us of a potential issue.
I've investigated this issue. Kindly note we are currently awaiting your expungement documentation per previous emails we've sent you and support tickets we've responded to.
If you could kindly return as soon as possible so we may commence your expungement application.
The required documents are detailed within the emails we've sent or simply login to your member portal -> download documents to complete online. If required, simply book your free courier collection to collect the documents from you.
I hope this information assists you.
Please don't hesitate to contact us if you need any further assistance via support or telephone.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
I've investigated this issue. Kindly note we are currently awaiting your expungement documentation per previous emails we've sent you and support tickets we've responded to.
If you could kindly return as soon as possible so we may commence your expungement application.
The required documents are detailed within the emails we've sent or simply login to your member portal -> download documents to complete online. If required, simply book your free courier collection to collect the documents from you.
I hope this information assists you.
Please don't hesitate to contact us if you need any further assistance via support or telephone.
Kind Regards,
24/7 Customer Care