MAJOR **********! They just want your money...

<div>I interacted with this disreputable company on 12 Nov 2019, I paid them R2190 on 12 Nov 2019 at 12:10pm, I chatted to a **** that same day and got the documents I needed to complete via email on 12 Nov 2019 at 12:43pm and set up a date for a Wendell to come see me on 13 Nov 2019 to collect them. I only had a chance to look at the documents in the evening of 12 Nov 2019 and upon seeing I had to sign a power of attorney I decided to not go further with this process as I was not comfortable signing power of attorney at all, so I emailed them to cancel this process on 12 Nov 2019 at at 17:31. You only see these documents AFTER you have paid, ********** no. 1 On the morning of 13 Nov 2019 at 8:17am I emailed again in response to a mail I got from them and in my reply I reiterated that I want to cancel this process due to not wanting to sign power of attorney and that I suspect they missed the email I sent the previous evening. I did get a response to that reply of mine on 13 Nov 2019 at 8:23am so they definitely saw that, and on the invoice of the payment I made the payment usage is broken down into 2 items, both of which require my completed documents to do. So cancelling so early I figured things would be smooth. Since then I am still waiting on my refund, they have done absolutely nothing for me as they need the documents in order to do anything on my behalf, I also informed them of wanting to cancel this process twice within less than 24 hours after starting the process and here I am still waiting, having emails I send be ignored, and don't even try calling them the phone lines are a **** too. Wish I had tried calling first. I've been told my refund is with the "CIS Department" but I have yet to have any response on how to contact that department and I fully believe it does not exist. Bottom line is this place absolutely appears to be running as a **** which, once they have your money, you will not get it back no matter what. I believe it's within my consumer protection rights to cancel this all within less than a 24 hour period and be eligible for a full refund. As a normal citizen what recourse do I have to make them do the right thing here? This is what they lean on. I still get automated emails from their general email as well as from "***", the more of these I see the more it looks like a ****. I believe all positive reviews on various online sites for this company are ********** and that they made them themselves. My process their side is also still not cancelled and they still do not respond to my emails asking about a refund, it's been 16 days since this happened and I fully believe they will never give my money back and keep ignoring me, this is how their **** works. I would love to know what body in SA to take this to so they can be investigated, and I believe Payfast should not be facilitating making it easy for people to pay them, as that is helping their **** very much as that makes it really easy to pay them. Avoid using this company at all costs, the process to expunge an old ******** record is simple and you can find all instruction here. Their site claims this page lists their company as one to use, but they are lieing, look for yourself. https://www.saps.gov.za/faqdetail.php?fid=57 The Advertising Regulatory Board has ruled they make stale promises, yet their site still makes the false claims loudly. https://www.timeslive.co.za/news/south-africa/2019-11-02-law-firm-offering-clients-a-fresh-start-makes-stale-promises-watchdog-rules/ Here's someone else with a long wait time and a terrible experience with this disreputable company https://za.pathlegal.com/Get-a-refund-from-Law-Center-at-small-claims-court-for-services-not-de-Q***.php Here's a consumer talk article on Cape Talk radio about another person's terrible experience with this disreputable company http://www.capetalk.co.za/articles/353667/what-you-need-to-know-about-getting-your-********-record-cleared-consumertalk Here's another link to other people's bad experience http://www.badservicesa.com/company/fresh-start-law-centre And yet another! https://pantsonfire.co.za/forums/topic/fresh-start-law-centre-on-line-*****/ This "company" is a ****, don't use them, it's actually sickening how long they've been ******** people for, and the people they are ******** are looking for help for a process that most don't understand, and "Fresh Start" are jumping in and just eating up people's money and doing nothing else for them. Disgusting.</div>