Incompetant people, poor service

Good Day

I am extreamly unhappy with your service. I started this whole process last year. For long now, everytime I askfor a progress updte. you keep sending me the same progrees update , and it does'nt make sence as to where the delay might be. I was told it has been eacilated to a different depart. But until nou nothing . Everytime I phone it takes 15 min + to be assisted, just to get no answer. I want some service,these people are exreamly incompetant and unproffesional. My case nr is FSLC9782,.