JH
Johan H
1 reviews | Active since Jun 2019
24 Jun 2019, 09:02
Fresh Start Law -Poor service
I complained about the service i received from FSL and up till today no one bothers to call me instaed i receive an email with the status of my application and nothing has changed. I complained that i was inundated with call to make use of the service and was called daily to make payment. After i made the payments all calls stopped my process stopped and i had to pay money two times . I am very dissapointed with the poor service and will not advise anyone to use them. I only want a refund to get another service provider to assit me with my request. My name is Johan Herbs
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Fresh Start Law Centre (PTY) Ltd (South Africa)'s replyOfficial
17 Jul 2019, 00:23Dear Johan,
Thank you for alerting us of a potential issue.
We've investigated.
I can see on file that a major issue was resolved successfully on 5 July 2019 - you would of received a full update and legal assessment.
To confirm, your case is and will remain in active progress until we receive a final outcome - If/when we require anything additional from you our case managers will call you. Until then we'll ensure you receive frequent sms and email updates as we progress. Our firm is dedicated to your success.
Note: Due to the sensitive nature of your matter could you kindly reach out to our Customer Care department directly who will gladly explain the entire process to you in full detail, to manage your expectations.
I hope this information assists you.
Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
We've investigated.
I can see on file that a major issue was resolved successfully on 5 July 2019 - you would of received a full update and legal assessment.
To confirm, your case is and will remain in active progress until we receive a final outcome - If/when we require anything additional from you our case managers will call you. Until then we'll ensure you receive frequent sms and email updates as we progress. Our firm is dedicated to your success.
Note: Due to the sensitive nature of your matter could you kindly reach out to our Customer Care department directly who will gladly explain the entire process to you in full detail, to manage your expectations.
I hope this information assists you.
Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care
Fresh Start Law Centre (PTY) Ltd (South Africa)'s reply17 Jul 2019, 00:23
Official
Dear Johan,
Thank you for alerting us of a potential issue.
We've investigated.
I can see on file that a major issue was resolved successfully on 5 July 2019 - you would of received a full update and legal assessment.
To confirm, your case is and will remain in active progress until we receive a final outcome - If/when we require anything additional from you our case managers will call you. Until then we'll ensure you receive frequent sms and email updates as we progress. Our firm is dedicated to your success.
Note: Due to the sensitive nature of your matter could you kindly reach out to our Customer Care department directly who will gladly explain the entire process to you in full detail, to manage your expectations.
I hope this information assists you.
Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
We've investigated.
I can see on file that a major issue was resolved successfully on 5 July 2019 - you would of received a full update and legal assessment.
To confirm, your case is and will remain in active progress until we receive a final outcome - If/when we require anything additional from you our case managers will call you. Until then we'll ensure you receive frequent sms and email updates as we progress. Our firm is dedicated to your success.
Note: Due to the sensitive nature of your matter could you kindly reach out to our Customer Care department directly who will gladly explain the entire process to you in full detail, to manage your expectations.
I hope this information assists you.
Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care