DONT WASTE YOUR TIME
DONT WASTE YOUR MONEY. JUST GO TO THE POLICE STATION FOR CLEARANCE. ITS CHEAPER AND QUICKER!!! I paid for a police clearance 1 April 2019. I had to drive all the way to Century City for someone to take my prints. Up to and including today, I have not received anything. Agent and customer service doesnt bother to reply to my mail Online says they are waiting on documents from me... heaven knows what they need when they took the prints. I even asked if there is something that is outstanding.... no response.
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Replies (4)
Fresh Start Law Centre (PTY) Ltd (South Africa)'s replyOfficial
16 Jul 2019, 21:51Dear Tracey,
Thank you for alerting us of a potential issue.
I've investigated and found that our CSI team are still in progress repairing your ******** record with the ******** record centre. Once concluded (in the next 1-2 days) we'll then submit for the final ******** record check and conclude your prepared expungement application.
Initially, it was identified that your record was partially correct thus the need for us to repair. Our team have collected all the respective case dockets from the SAPS for accuracy of your record and have it updated with the ******** Record Centre.
This is usually an isolated issue, but one our team must repair and does take a little longer. If left unchecked, this issue would of been detected by the Department of Justice in their final checks and caused extremely lengthy delays. Our experience has taught us to first repair your ******** record before submitting your application.
I hope this information assists you. Please don't hesitate to contact us if you need any further assistance. At this time we have all the required documents from you and you will see additional movement in the next 1-2 days.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
I've investigated and found that our CSI team are still in progress repairing your ******** record with the ******** record centre. Once concluded (in the next 1-2 days) we'll then submit for the final ******** record check and conclude your prepared expungement application.
Initially, it was identified that your record was partially correct thus the need for us to repair. Our team have collected all the respective case dockets from the SAPS for accuracy of your record and have it updated with the ******** Record Centre.
This is usually an isolated issue, but one our team must repair and does take a little longer. If left unchecked, this issue would of been detected by the Department of Justice in their final checks and caused extremely lengthy delays. Our experience has taught us to first repair your ******** record before submitting your application.
I hope this information assists you. Please don't hesitate to contact us if you need any further assistance. At this time we have all the required documents from you and you will see additional movement in the next 1-2 days.
Kind Regards,
24/7 Customer Care
Fresh Start Law Centre (PTY) Ltd (South Africa)'s reply16 Jul 2019, 21:51
Official
Dear Tracey,
Thank you for alerting us of a potential issue.
I've investigated and found that our CSI team are still in progress repairing your ******** record with the ******** record centre. Once concluded (in the next 1-2 days) we'll then submit for the final ******** record check and conclude your prepared expungement application.
Initially, it was identified that your record was partially correct thus the need for us to repair. Our team have collected all the respective case dockets from the SAPS for accuracy of your record and have it updated with the ******** Record Centre.
This is usually an isolated issue, but one our team must repair and does take a little longer. If left unchecked, this issue would of been detected by the Department of Justice in their final checks and caused extremely lengthy delays. Our experience has taught us to first repair your ******** record before submitting your application.
I hope this information assists you. Please don't hesitate to contact us if you need any further assistance. At this time we have all the required documents from you and you will see additional movement in the next 1-2 days.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
I've investigated and found that our CSI team are still in progress repairing your ******** record with the ******** record centre. Once concluded (in the next 1-2 days) we'll then submit for the final ******** record check and conclude your prepared expungement application.
Initially, it was identified that your record was partially correct thus the need for us to repair. Our team have collected all the respective case dockets from the SAPS for accuracy of your record and have it updated with the ******** Record Centre.
This is usually an isolated issue, but one our team must repair and does take a little longer. If left unchecked, this issue would of been detected by the Department of Justice in their final checks and caused extremely lengthy delays. Our experience has taught us to first repair your ******** record before submitting your application.
I hope this information assists you. Please don't hesitate to contact us if you need any further assistance. At this time we have all the required documents from you and you will see additional movement in the next 1-2 days.
Kind Regards,
24/7 Customer Care
's updateReviewer Update
17 Jul 2019, 08:43After numerous unanswered emails and whatsapps, this is the platform in which you choose to communicate with me.
's update17 Jul 2019, 08:43
Reviewer Update
After numerous unanswered emails and whatsapps, this is the platform in which you choose to communicate with me.
Fresh Start Law Centre (PTY) Ltd (South Africa)'s replyOfficial
17 Jul 2019, 22:23Dear Tracey,
Thank you for your reply.
I've investigated. We are unaware of any unanswered requests, thus far you haven't logged any via the Member Portal.
Our 24/7/365 Customer Care department have a 100% response rate in answering queries. Furthermore, we've sent many pro-active emails and sms messages keeping you updated on the progress- these have been marked as delivered/read.
If you have any queries in future, please call our customer care department during office hours or log a ticket via the member portal.
I hope this information assists you.
Kind Regards,
24/7 Customer Care
Thank you for your reply.
I've investigated. We are unaware of any unanswered requests, thus far you haven't logged any via the Member Portal.
Our 24/7/365 Customer Care department have a 100% response rate in answering queries. Furthermore, we've sent many pro-active emails and sms messages keeping you updated on the progress- these have been marked as delivered/read.
If you have any queries in future, please call our customer care department during office hours or log a ticket via the member portal.
I hope this information assists you.
Kind Regards,
24/7 Customer Care
Fresh Start Law Centre (PTY) Ltd (South Africa)'s reply17 Jul 2019, 22:23
Official
Dear Tracey,
Thank you for your reply.
I've investigated. We are unaware of any unanswered requests, thus far you haven't logged any via the Member Portal.
Our 24/7/365 Customer Care department have a 100% response rate in answering queries. Furthermore, we've sent many pro-active emails and sms messages keeping you updated on the progress- these have been marked as delivered/read.
If you have any queries in future, please call our customer care department during office hours or log a ticket via the member portal.
I hope this information assists you.
Kind Regards,
24/7 Customer Care
Thank you for your reply.
I've investigated. We are unaware of any unanswered requests, thus far you haven't logged any via the Member Portal.
Our 24/7/365 Customer Care department have a 100% response rate in answering queries. Furthermore, we've sent many pro-active emails and sms messages keeping you updated on the progress- these have been marked as delivered/read.
If you have any queries in future, please call our customer care department during office hours or log a ticket via the member portal.
I hope this information assists you.
Kind Regards,
24/7 Customer Care
's updateReviewer Update
18 Jul 2019, 08:11I am not sure what you are trying to insinuate.
Yes, i have received automated message with unchanging information
Emails sent
07/06/2019 05:32 *** - no response
20/06/2019 10:32 *** - no response
mieshka.levy @freshstartlawcentre.co.za - automated response that her inbox is very busy and will attend to soonest. No further emails.
24/06/2019 8:23 *** - automated response, this is an unattended mailbox... no further emails
Whatsapp sent to *** - message delivered and read (blue ticks) no response
There is no need for any further replies.
I have not intention of wasting any more of my time.
Yes, i have received automated message with unchanging information
Emails sent
07/06/2019 05:32 *** - no response
20/06/2019 10:32 *** - no response
mieshka.levy @freshstartlawcentre.co.za - automated response that her inbox is very busy and will attend to soonest. No further emails.
24/06/2019 8:23 *** - automated response, this is an unattended mailbox... no further emails
Whatsapp sent to *** - message delivered and read (blue ticks) no response
There is no need for any further replies.
I have not intention of wasting any more of my time.
's update18 Jul 2019, 08:11
Reviewer Update
I am not sure what you are trying to insinuate.
Yes, i have received automated message with unchanging information
Emails sent
07/06/2019 05:32 *** - no response
20/06/2019 10:32 *** - no response
mieshka.levy @freshstartlawcentre.co.za - automated response that her inbox is very busy and will attend to soonest. No further emails.
24/06/2019 8:23 *** - automated response, this is an unattended mailbox... no further emails
Whatsapp sent to *** - message delivered and read (blue ticks) no response
There is no need for any further replies.
I have not intention of wasting any more of my time.
Yes, i have received automated message with unchanging information
Emails sent
07/06/2019 05:32 *** - no response
20/06/2019 10:32 *** - no response
mieshka.levy @freshstartlawcentre.co.za - automated response that her inbox is very busy and will attend to soonest. No further emails.
24/06/2019 8:23 *** - automated response, this is an unattended mailbox... no further emails
Whatsapp sent to *** - message delivered and read (blue ticks) no response
There is no need for any further replies.
I have not intention of wasting any more of my time.