1 reviews | Active since Jun 2019
BAD SERVICE! NO CLEAR COMMUNICATION AT ALL
Fresh Start has a PCC PROMISE of 14-28 days
I app**** and paid and met with one of their consultants to hand in my documents needed. The guy told me that that very day he’d be taking my forms to Pretoria. That was Friday the 31st May 2019.
A week ago I received progress emails I couldn’t understand from my “account manager” Mieshkah Levy and till this day I’ve got no understanding from him/her how far she is in handling my case.
It’s thursday today 27th June 2019, this whole week I’ve spent my time and money calling all of their numbers and their lines are ALWAYS BUSY. I got through to one department which keeps transferring me to the “customer care” department that NEVER ANSWERs.
I asked the ladies who answered to let me know if they could view my progress last week Thursday one said 15% and yesterday the other confirmed it was only app**** on the 19th of June 2019.
I asked how that was possible because I had long app**** and my case should be close to closed but they tell me they can’t give me the reason because they don’t know. One gave me a complaint ticket.... I’m still waiting for a call back. The other put me on a customer care line which of course won’t get answered!
This has cost me so much time and money because I’m at risk of potentially loosing a job that needs my PCC for visa processes!
Thank you for alerting us of a potential issue.
I've investigated.
In reference to our support email reply to you on 20 June - your documents were received on 14 June and successfully dispatched and logged at the ******** record centre for processing. Per Terms of Service, our communicated timelines are only applicable once you've sent us the required documentation.
You purchased the economy police clearance certificate which has a 14-28 business day timeline (ETA 3-6 weeks).
On 26 June, in reference to indicating that you need this urgently, your dedicated account manager emailed you the full information to allow us to fast-track your application within 8-10 business days.
To date you have declined this solution.
If your application is urgent we'd highly recommend opt-ing for the Urgent Priority option.
I hope this information assists you. Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care
Thank you for alerting us of a potential issue.
I've investigated.
In reference to our support email reply to you on 20 June - your documents were received on 14 June and successfully dispatched and logged at the ******** record centre for processing. Per Terms of Service, our communicated timelines are only applicable once you've sent us the required documentation.
You purchased the economy police clearance certificate which has a 14-28 business day timeline (ETA 3-6 weeks).
On 26 June, in reference to indicating that you need this urgently, your dedicated account manager emailed you the full information to allow us to fast-track your application within 8-10 business days.
To date you have declined this solution.
If your application is urgent we'd highly recommend opt-ing for the Urgent Priority option.
I hope this information assists you. Please don't hesitate to contact us if you need any further assistance.
Kind Regards,
24/7 Customer Care