Appalling service from Fresh Start Law Center

<div>Appalling service from Fresh Start Law Center I've had the most appalling service from Freshstart Law Center. As mentioned in a previous reviews by other people, all they seem good at is marketing, up-selling, and sending out meaningless email "updates" which are completely useless to the actual client. If you ever try emailing them, it is pointless as they never answer. If you leave a message, they NEVER call back. In my 30 years of business, I've NEVER had such bad service. I've used this company for three things: 1) A police clearance certificate - June 2018. This was appalling. They did not even start to process it for more than a month. Then came up with excuse after excuse, all the while they were lying to me. Took about 3 months I seem to recall. 2) ******** Record Expungement: This actually went fairly smoothly. My main issue is that they had me pay for a presidential pardon, even though I only needed an expungement. I tried to get a refund of R1800, and now they have come up with some other "costs" and are trying to get me to pay another R500 more (instead of giving me the refund). And there is NO WAY to ever speak to anyone in their accounts dept. 3) App**** for a police clearance certificate. Paid another R1000 for the urgent priority, which is supposed to reduce the processing to 10 days. THAT WAS 2 MONTHS AGO. I call, email them daily to find out what/why/when, I leave messages. NOTHING... After the terrible service I'd had previously, I made the effort to go into their offices, and met with Lizel who handled my previous PCC, and she looked me in the eye, and told me that she would personally make sure this one was dealt with efficiently/promptly. I've tried in vain to speak to the CEO, with no success. Seems he is either unaware, or does not care.</div>