rC
robert C

1 reviews | Active since May 2017

25 Jul 2018, 16:27

15 Months later

Hello.

I have a long fuse and now its gone. I app**** for Fresh start Law to remove my case and was promised it would be completed within 3 - 6 months (This was April 2017). I have been moved from person to person around the company (I'm on my 6th person that is working with my case).

I've had so many promises and deadlines that weren't met I find it hard to trust them anymore.

DON'T TRY LEAVE A MESSAGE FOR YOUR ACCOUNT MANAGER TO GET BACK TO YOU, HOLD UNTIL YOU GET THAT PERSON. I've left countless messages and not once have I got a call back. I've even logged many, many call backs on their automated system (I've have less than ten call me).

So now we are on the end of July 2018. I've been promised an update my Monday (im not holding my breath) on whats happening with my case, that was reapp**** for in Jan 2018 and promised an answer by end of Feb 2018. Cough... we are at the end of July now.

Unfortunately for me i had to turn down 4 huge job opportunities because of them taking so long and all Fresh Start Law can say, "we can't push the government because they may just decline the application" or "we are still waiting for paperwork".

I'm at the end of my rope and extremely unhappy with the length of time this is taking after all the nice promises of 3-6 months from when i paid them. I know my case may not be the easiest but a definite answer should've come up by now.

If i do get a answer by Monday i will comment down below.

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Replies (1)
rC
robert C's update06 Aug 2018, 14:06
Reviewer Update
So Monday the 30th July 2018 came and went. It's now Monday the 6th August 2018 and i finally got through after trying since Wednesday last week (leaving call backs because of meetings and not in office). They have not yet had a response from Pretoria yet. So my lady is now looking into it again and will try give me a call by tomorrow afternoon 15:00 with an answer.