Fresh Start Financial
Claimed Business
|3.7|34 Reviews (last 12 months)|This business does not respond to reviews
Fresh Start Financial
Claimed Business
|3.7
34 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Fresh Start Financial receives strong praise from clients who entered debt review and felt genuinely supported. Reviewers highlight patient consultants, clear explanations of options, respectful treatment without judgment, and legal protection that stopped repossession, with several saying they can finally breathe again. A significant group, however, reports cold calls with misleading promises, credit checks they never authorised, payments collected but creditors left unpaid, steep cancellation fees, and calls or emails going unanswered once refunds are requested. Experience appears to depend heavily on the consultant involved.
Performance(last 12 months):
Trustindex Rating
4.7NPS Score
-72Unlikely
TrustIndex
4.7
NPS Score
-72
Recommended: Unlikely
Review Distribution
3.7|34 Reviews
Oct '25 - Sep '26
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Mishka S
1 reviews | Active since Sept 2026
15 Sept 2026, 10:38
Debt free
Before speaking to Fresh Start Financial, my monthly debt repayments were becoming impossible to manage. There was barely anything left after paying my creditors. Fresh Start helped me restructure my situation, and the reduction in my monthly repayments has given me genuine financial breathing room. I can finally manage my month without constantly stressing about which payment is going to come off next. It honestly feels like I can breathe again.
Helpful (0)
|Replies (0)MS
Mishka S
1 reviews | Active since Sept 2026
15 Sept 2026, 10:38
Debt free
Before speaking to Fresh Start Financial, my monthly debt repayments were becoming impossible to manage. There was barely anything left after paying my creditors. Fresh Start helped me restructure my situation, and the reduction in my monthly repayments has given me genuine financial breathing room. I can finally manage my month without constantly stressing about which payment is going to come off next. It honestly feels like I can breathe again.
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Replies (0)MM
Mary M
1 reviews | Active since Sept 2026
15 Sept 2026, 10:29
Fresh start experience
I was honestly terrified that I was going to lose my car because I had fallen behind financially and didn’t know what options I had. Fresh Start Financial took the time to explain everything to me and helped me understand my situation instead of making me feel judged. The biggest relief was finally having a plan and knowing there was someone helping me deal with the financial pressure. I’m extremely grateful for the support and guidance I received from the team.
Helpful (0)
|Replies (0)MM
Mary M
1 reviews | Active since Sept 2026
15 Sept 2026, 10:29
Fresh start experience
I was honestly terrified that I was going to lose my car because I had fallen behind financially and didn’t know what options I had. Fresh Start Financial took the time to explain everything to me and helped me understand my situation instead of making me feel judged. The biggest relief was finally having a plan and knowing there was someone helping me deal with the financial pressure. I’m extremely grateful for the support and guidance I received from the team.
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Replies (0)PM
Pascaline M
1 reviews | Active since Aug 2026
14 Sept 2026, 12:46
fresh start financial cant be trusted
Fresh start Financial (Debt Review)debited more than the amount we agreed and don't want to refund my money. they only refund 6000 instead of 12000 when I ask them the balance they keep on saying they are waiting for refund department since July they take me from pillar to post
Helpful (0)
|Replies (0)PM
Pascaline M
1 reviews | Active since Aug 2026
14 Sept 2026, 12:46
fresh start financial cant be trusted
Fresh start Financial (Debt Review)debited more than the amount we agreed and don't want to refund my money. they only refund 6000 instead of 12000 when I ask them the balance they keep on saying they are waiting for refund department since July they take me from pillar to post
0
Replies (0)MZ
Mason Z
1 reviews | Active since Sept 2026
4 Sept 2026, 13:29
Family Finances
My financial situation was putting pressure on my family. Getting help allowed us to look at our finances properly and create a more structured way of managing our commitments. It has given us hope again.
Helpful (0)
|Replies (0)kS
kurt S
1 reviews | Active since Sept 2026
4 Sept 2026, 13:23
Guidance
Asking for help with my finances wasn’t easy, but I’m so glad I did. Fresh Start Financial gave me the guidance I needed and helped me see that financial difficulty doesn’t have to be the end of the story, it can be the beginning of a fresh start.
Helpful (0)
|Replies (0)kS
kurt S
1 reviews | Active since Sept 2026
4 Sept 2026, 13:23
Guidance
Asking for help with my finances wasn’t easy, but I’m so glad I did. Fresh Start Financial gave me the guidance I needed and helped me see that financial difficulty doesn’t have to be the end of the story, it can be the beginning of a fresh start.
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Replies (0)MM
Monrico M
1 reviews | Active since Mar 2026
4 Sept 2026, 13:13
No more sleepless nights
Debt was affecting my sleep and my peace of mind. Having someone guide me through my options made such a difference. I’m still on my journey, but I feel hopeful about my financial future
Helpful (0)
|Replies (0)JA
Juliet A
1 reviews | Active since Sept 2026
4 Sept 2026, 13:03
Professional Support
From the beginning, the team was professional, patient and willing to explain everything to me. I never felt judged about my financial situation. They made a difficult process much easier to understand.
Helpful (0)
|Replies (0)JA
Juliet A
1 reviews | Active since Sept 2026
4 Sept 2026, 13:03
Professional Support
From the beginning, the team was professional, patient and willing to explain everything to me. I never felt judged about my financial situation. They made a difficult process much easier to understand.
0
Replies (0)DV
Durk V
1 reviews | Active since Sept 2026
4 Sept 2026, 12:10
Stressed about my Finances
I was constantly stressed about my finances and didn't know where to start.Fresh Start Financial helped me understand my situation and gave me a clear way forward. I finally feel like I can breathe again.
Helpful (0)
|Replies (0)DV
Durk V
1 reviews | Active since Sept 2026
4 Sept 2026, 12:10
Stressed about my Finances
I was constantly stressed about my finances and didn't know where to start.Fresh Start Financial helped me understand my situation and gave me a clear way forward. I finally feel like I can breathe again.
0
Replies (0)