Poor Communication and poor quality flowers

Such poor service and communication.

I received a phone call at 14:01 from Fresh flowers landline, which I missed as I wasn't able to get to my phone in time. I then see a whatsapp message from Christine at 14:04 saying that their drivers are at my place, and if I can please open. I go outside and see no one at the gate, so I immediately call the same whatsapp number to ensure that they are at the right address, after ringing for a while, the call is DECLINED. I then call the landlines number and explain what has happened, and the lady tells me that she will transfer me to Christine. Christine then answers and tells me thay they are at the gate and they're saying that no one is answering so she doesn't know(In a tone that's not very pleased). I tell her that I'm going to open the gate and stand outside and to please tell them to drive straight down and not turn right, she tells me that she will let them know. I open the gate and they turn right and go to house number 6. The delivery address had to be changed because my mom was sick with covid and needed to isolate, and the person who sent the flowers was unaware at the time.

The driver and delivery person were not happy at all, and this showed when I greeted them. Absolutely stubborn and visibly upset. I received my flowers, opened the gate and watched as they drive out.

I then receive a whatsapp message from Christine saying that they are stuck at the gate, and if I could open. I go outside and see that the delivery van is not there. I whatsapp Christine and she says that maybe there's a delay with them messaging her and she messaging me. Ofcourse that would be the case with such poor communication and service. I cannot believe that the drivers are unable to directly contact the customer. I'm absolutely shocked at the service received Receiving flowers supposed to be joyous, thanks for taking the joy out of it.