MN
Malubekho N

1 reviews | Active since May 2022

16 May 2022, 11:49

SUPPLIER NON-PAYMENT

We supply organic produce to both Delta and Emmarentia stores and after countless emails, phone calls and attempted visits, we've been strongly ignored, avoided and **** to when pursuing payment on overdue invoices which are both weeks and months old. A month into trading with the company, they had changed their payment terms which we accommodated (while they were in arrears) but they are not honouring their own arrangements but every other random week, we receive a small paymentand and then no payments for weeks thereafter along with lack of communication from the accounts department which seems to be a dissaponting standard.

They still continue to place orders weekly and expect us to deliver both quality products and service which has grown to become quite a problem for us.

Horrible communication and ill management from the accounts department and complete disregard to payment terms has caused a serious strain on the relationships we have with our farmers and pack houses.

Be warned if you are a supplier.

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Replies (3)
Fresh Earth Food Store
Fresh Earth Food Store's reply16 May 2022, 12:52
Official
Hi Malubekho,

I hope you are well.
Thank you for bringing this to our attention. It is unfortunate that you have felt the need to resort to this platform to get a result. Please let me know the name of your business and I will get finance to contact you right away.

This is surely not the Fresh Earth way and very disppointing.
MN
Malubekho N's update16 May 2022, 13:04
Reviewer Update
Hi there. We supply under Somandla Farms.

It is unfortunate that I had to resort to this platform to get any attention regarding the matter as I've tried escalating it accordingly. Payment on the overdue account is truly all we urgently need.
Fresh Earth Food Store
Fresh Earth Food Store's reply16 May 2022, 15:42
Official
I understand my team has been in touch with you via email from creditors@freshearth and they requested some paperwork as a POD. However, they have now advise me that they have spoken to you today and made arrangements. Wishing you all the best. Feel free to contact us if you have any further issues on *** so we can escalate the matter.