Hellopeter
Share Your Experience
MG
Marlize G

1 reviews | Active since Mar 2022

04 May 2025, 13:24

Disappointed with Handling of Side Mirror Damage

We took our car to Fresh Car Wash in Boksburg. After being told the vehicle was ready, we noticed the windows hadn't been cleaned properly and asked for it to be redone. While preparing to leave, we discovered the driver’s side mirror was cracked. When we questioned the staff member who washed the car, he admitted he may have pressed too hard while cleaning it.

The manager was called, but instead of acknowledging potential responsibility, he claimed the crack could have been caused by the sun and cold water, which seemed like an excuse rather than a genuine investigation.

They said they would review the CCTV footage. We later received a message stating that after "thorough review," no incident occurred and they denied any responsibility. They invited us to come view the footage in person, but as of now, we’re still waiting to be given the opportunity to do so.

We are extremely disappointed in how this has been handled. Accidents can happen, but the lack of accountability and the dismissive attitude from management has left a very poor impression.

We are still hoping to view the footage ourselves, and we will update this review based on how the matter is resolved. For now, we advise others to inspect their vehicles carefully before leaving this car wash.

0
Replies (1)
MG
Marlize G's update06 May 2025, 09:40
Reviewer Update
Poor Handling of Damage and Dismissive Attitude – Fresh Car Wash, Boksburg
We visited Fresh Car Wash in Boksburg, and after our car was washed, we noticed the windows were still dirty. After asking for them to be cleaned again, we discovered that the driver’s side mirror was cracked.
When we asked the staff, one admitted that he might have pressed too hard during cleaning. However, management dismissed this by blaming the sun and cold water, and then later denied any wrongdoing after “reviewing footage.”
We requested to view the footage ourselves, but were told that it's “pointless” to come with a USB as the bosses are away and unreachable. They’ve since refused to let us view the footage, even though it’s central to our complaint.
They also pointed to a disclaimer at the entrance claiming they’re not responsible for anything — including negligence. However, we are aware that under the Consumer Protection Act, businesses cannot escape liability for negligent actions by staff, regardless of any sign.
We’re extremely disappointed in their dismissive attitude and lack of accountability. We’ve requested transparency and offered a chance to resolve the matter respectfully. If it remains unresolved, we will escalate the issue to the Consumer Goods and Services Ombud.
We urge others to carefully inspect their vehicles before leaving this establishment and to be aware of their consumer rights.