Review: Extremely Unprofessional – Would Not Recommend

I am writing to express my deep dissatisfaction with the service we received from Dereck Ncube, the Director of Fresco Wraps, with registration number: ***, regarding a wrap job on the bonnet and bumper of my BMW Z4, from the outset, the experience has been frustrating and unacceptable

At the start of June 2025, we agreed on pricing to redo the wrap on the bonnet and bumper of my Z4 - he initially confirmed a specific price for the job, to change it again later and then comment that he would not be making any money from the deal. Dereck informed me that he required full upfront payment to secure a booking, which was made on 17 June 2025. Dereck then arranged with me to bring the vehicle to his residence with a commitment to complete the work by that Saturday, 21 June 2025.

My vehicle was left untouched, with no work done during that time and exposed in an open garage for two weeks, until I was able to get hold of him to collect it on 3 July 2025. Not only was no work done, but my car was returned dirty, showing a complete lack of respect for my property. I also requested Dereck to ensure that he quality checks the work done, as he previously did the full wrapping of my Z4, however there were some ‘scratches and marks’ in the vinyl that I was not previously happy with – instead of providing me reassurance, I was met with his arrogance.

Throughout this period, Dereck repeatedly ignored calls and messages, from both me and my wife and failed to give any honest or concrete updates when requested. When he did respond, it was with excuses and broken promises—from having to complete another job in Pretoria; to moving his workshop and then committing to having the vehicle done on Thursday, 26 June 2025 (which didn’t happen), as he then tended to a job in Woodmead during that morning, and committed to giving an update around 2pm that day as he was going to tend to my vehicle in the afternoon (which didn’t happen). Then coming back to us on 27 June 2025 saying he can only tend to the vehicle on Monday, 30 June 2025 and would send two workers (which also didn’t happen). When I was eventually able to I collected my vehicle from his residence on 3 July 2025, I raised my dissatisfaction and disappointment with Dereck directly and he acknowledged verbatim “I know I messed up your schedules, but I am very apologetic and want to fix things” then committed to get the work done at our house on Tuesday, 8 July 2025 (which again didn’t happen) and was met with the excuse “I have money that is supposed to come in before 12, once it clears then around 1pm my guys will be there”

What’s most disappointing is his lack of professionalism, his arrogant attitude, and the clear message that he doesn’t value his customers' time or trust. Even where quality work may have been expected, it is overshadowed by his dismissive and careless handling of this entire process.

Avoid if you value your time and peace of mind