I had a booking and upon arrival I was turned back

I had a booking and upon arrival I was turned back. the axcuse was that there was load shedding but there was electricity when I got there and there were other customers being serviced. They said the lady who was suppose to help me was not there, I was giving another app. 3 weeks later. No one bothered to call me to reschedule the appointment. <br> <br> I went home dissapointed and wrote to them demanding an earlier app. the story change to the landlord was busy with renovations. It was not Eskom anymore.