MS

I would like to air out my unhappiness in the service my Parents Received from this dealer. My Parents got referral from a friend who recently purchased a Toyota Quantum from this very same dealer,to their excitement they called in to see if they can apply for the promo they were running in mid February.Long Story Short they got contacted by a Gentleman by the name of Armstrong Thole,who helped them in regards to the query,two weeks later my mother received a sms confirming her application was Pre-approved.No words could express the amount of excitement she had when she got that sms.Thole then requested for my mother send him through her bank statement and some other personal documents for the company to proceed with her application.In the period of her wait my mom and Thole kept contact via WhatsApp,thats where Thole requested an amount of R3500 for thee association fee and permit,with the little knowledge about the process that needs to be followed in regards for her application to be approved and get the Taxi she transferred the money into Mr Thole Personal account.As from that day she made the transfer she never heard any word from the Thole Guy.She then asked me to contact the dealer to find out what was the hold up,to my shock I found out that the application was declined due to low credit score,i then asked to speak to Mr Thole but he was nowhere to be found and he has been ignoring all contact with me and my mother.I then expressed my concern and disappointment to a Lady by the name of Pamela Moyo,whom at the times seem helpful in regards to contacting thole and arranging for him to pay my mother back.Pamela Moyo managed to get hold of Thole,thats when Thole asked for my mother to please wait till 30th of April 2020 as he did not have the money and explained how he has been in and out of Hospital,with remorse we agreed to wait dispite the hustle its been to get in contact with him.To our luck yet again From that day till now we have not received any word From Thole nor had the money being paid to my mom.Ive been struggling to get hold of the Manager because everytime I call and ask to speak to him,the phone is either answered by Pamela Moyo who always claim that "His out to Pray" or "His not in today"

I've looked at the views from this dealer and I am really SHOCKED to the way our first experience was.I would really like some urgent assistance in getting the Manager to contact me via mail or telephonically,because if this could happen to us I can only wonder how many more Black People are being ****med by the few Sales People from this dealer.