Excellent customer service

I had the most wonderful customer experience getting assistance from Jacques Claasen and Given at reception. You guys made my day. I recently bought a vehicle and urgently needed some urgent information about the last service as the service book was not stamped but the dealer had said the service had been done. Unfortunately the lady I first spoke to at service department was rude, she told me I there is nothing they can do because of the Popi act without even providing me with options. Then she told me the only way is for me to travel to Joburg from KZN to prove ownership and then only then can I be told what the last service was. Luckily I dropped the call and spoke to Given who gave me Jacques number and Jacques understood my problem and told me the limitations that bind as per popi act but he still made me feel respected and he engaged with me to seek solutions, and because I am in the market for an additional vehicle I am certainly visiting Freeway Toyota. Well done Jacques and Given!!!