ML
Matt L

1 reviews | Active since Jun 2018

05 Nov 2024, 13:05

Very poor quality control of eTower batteries from Freedom Won.

I bought a new Fredom Won Etower Battery and it was installed 1 month ago. From the very first day it was giving problem as one cell will not charge. The person assisting me told me that I overcharged the battery which is incorrect, from the logs on the battery the over charge happened when the battery was manufactured over a year ago and not since I had the battery. Freedom Won now want to repair the battery but I bought a new battery and do not want a repaired battery that was faulty from day 1! I have also found many people have had problems with this same model battery, seems quality control is very poor at the factory of these eTower batteries. Other manufacturers use the same components without having these problems. I only have the 1 battery and no grid connection so it can not be expected that I must wait for a battery repair.

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Replies (2)
ML
Matt L's update05 Nov 2024, 19:58
Reviewer Update
After multiple calls I eventually received a call back and the issue will hopefully be resolved soon. I believe they do have good batteries and sometimes one will get a bad one, possibly out if their control.
ML
Matt L's update13 Nov 2024, 10:57
Reviewer Update
And still waiting. No feedback just delay after delay. Cell over voltage alarm has been disabled by Freedom Won technician to attempt to hide the fault. Battery heating up when charging. Thus could cause a fire!