Disappointed in FOM Management

Good day, I ordered 2 handbags for which I paid R4500 and just customised it with my name which is printed so small you can't see them in any case. I totally forgot to select two of the same handbags and accidentally picked the wrong one.

On receiving the bags I noticed that it wasn’t the same and I immediately sent various emails and messages asking to please help rectify the mistake. A lady phoned and said it was custom made and can’t help in any case. I explained that I really wanted two of the same one for me and one for my daughter.

After various communication with different parties at FOM and being able to get hold of the Co-Founder of FOM and he stated " We obviously want to keep you happy and ultimately if you feel it fair and unreasonable from us, we will give you a new bag. Although it is against our policy" we came to an agreement which I was grateful for BUT the next day the Logistics Manager send me a WhatsApp saying " I am in contact with (Co-Founder) and I received the instruction directly from him as well as from our other co-founder. Unfortunately, there is no option to replace the bag. We are willing to help with a discount of 25% and free personalisation. This is a unanimous discussion made by all members of the company".

Lastly, the colours on the website and the actual product photo are different and feel after all of this I will most not recommend or promote FOM to any of my friends and family.