NM
Nomathemba M

1 reviews | Active since Mar 2022

08 Mar 2022, 13:56

I will not recommend anyone to take a policy from freedom Life.

My sister had a policy with freedom life and I the beneficiary, it only paid out after the funeral. Secondly I am paying 2 policies of my sisters daughters that they took out but I am paying for them because they was working for EPWP and their contract ended. On submission of the claim of my sister I kept on receiving calls regards these 2 policies and my one niece is a drunkard she drinks everyday and she does not have a cellphone I had to tell them to cancel these 2 policies in order for the claim of my sister to be paid out because they insisted that my niece must have a phone of which she's having a problem and I am not in a good space to buy a phone for her only so that freedom life can have her number and contact her regard her policy.

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Replies (1)
Freedom Life
Freedom Life's reply08 Mar 2022, 14:07
Official
Hi Nomathemba, We are sorry to hear of your experience with us, We're governed by the law of the Republic of South Africa and in order to comply with the POPI Act it is therefore compulsory that the Policyholder acquire a policy with His/Her own cell phone as stipulated in Our Policy Terms and Conditions. We do apologize for the inconvenience and uncer*****y it have caused but we can assure you everything we do is done lawfully and in the best interest of our clients.