NA
Ntombi A
1 reviews | Active since Feb 2022
22 Feb 2022, 16:38
Complaint
They paid my claim on time but I was surprised with them paying R15000 that my son was covered for instead of paying double amount as it was unnatural cause of death so I'm not really satisfied about their service. I had another policy with my bank and it paid double so I don't understand how freedom life works.
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Freedom Life's replyOfficial
23 Feb 2022, 14:51Dear Ntombi, Thank you for bringing this to our attention. We're sorry you had the expectation of a double pay-out but as per our discussion that took place in November 2021 and also in line with Our Policy Terms and Condition; all claims are paid out to the value prescribed in your Policy Schedule which was disclosed to you. We hope this may clarify the pay-out value and we are happy that your claim was handled in a timeous and respectful manner.
Freedom Life's reply23 Feb 2022, 14:51
Official
Dear Ntombi, Thank you for bringing this to our attention. We're sorry you had the expectation of a double pay-out but as per our discussion that took place in November 2021 and also in line with Our Policy Terms and Condition; all claims are paid out to the value prescribed in your Policy Schedule which was disclosed to you. We hope this may clarify the pay-out value and we are happy that your claim was handled in a timeous and respectful manner.