Bad service and not trustworthy

Good day,

My name is Bulelwa Valashiya, I would like to report bad service as well as get my claim approved as soon as yesterday.

My aunt (name) opened a freedom life cover telephonically with freedom life funeral cover, and added me as the beneficiary , her account has always been paid up to date monthly without any issues.

Now my aunt(name) past on (date),and as the beneficiary I submitted the claim, the feedback I got is that the claim is declined due to the fact that the deceased didn't accept the terms and conditions, my understanding of online sales/account activation is that the terms and conditions will be read telephonically and if the account holder doesn't agree to terms and conditions then the account wont be ACTIVATED. Freedom life as a service provider accepted payments without any hussle and now when we claim this is a lame excuse I am getting. This is poor service, why take payments if your terms and conditions are not accepted, this is ********** and must be dealt with. My aunt's funeral is this Saturday and I do not have any other means to cover for your mess. I want the claim to be in my account by 24 July 2020 so that we pay for the funeral expenses.

Me and my family are moaning and this is the last thing we need.