bad service and careless of customers

To whom it my concern,

Attention: Rianne

I have never seen and heard on record such in human, like the experience I had with freds hards in Veermiging, purchase made 17/02/2024 I come purchase material of R19 000,00, assisted by a friendly Happiness, I regret every bit of it First my material was delivered outside, left to be ****** when the person present my ancle told them to put place material in the yard, I then have a record where I spoke to the boss Madam Hajera, who promised to Compensate me by a gift and acknowledged the carelessness done by his delivery people , next day the builder comes to find out the lintol was broken photos taken, Rianne the supervisor doesn’t even say they are sending people to replace the lintol, when the people arrive find that the broken lintol, was used since the builder could not wait, they decide to take it back, the worst of it ALL, the missing tiles where more than 80, soo much money, At 16h37, I call Rianne, he avoids my call finaly takes it and says it is not their PROBLEM THAT THINGS ARE MISSING FROM THE MATERIAL, SO HE CANT HELP ME, I ALSO HAVE THE PHONE CALL ON RECORD,

NO customer care no empathy ends up saying they have too many clients in other words I AM the list of their clients,

Customercare none, violation of my rights as a customer I need this to be addressed, I soo dissatisfied and regret my purchase I wish I can take back the material the way I was treated in speech And conduct as a second hand citizen in my own country with my own money.

Best regards