********* Freddy

I bought a pair of Freddy pants for a sizeable amount of money last week. They were discounted by 25% so i thought it was a good opportunity to try the fit. I purchased them online. No free shipping at the time I bought them so paid an additional R115 bringing the purchase to R2045.50! I received them on Friday and the fit is terrible so I wanted to return them. I looked at the invoice packed only to see a “non refundable” stamp on them. I know this to be the case with underwear and swim wear so I am always careful with my purchases there. Never have I seen this with a reputable clothing brand.

I emailed and called them only to be told that there is nothing they can do to change this policy and I should have paid closer attention to their returns policy. I went back to see how I missed this… no clear statement mentioned on sale items except on the product page when you click on the returns tab… and it is a line at the end of the paragraph stating no returns on sale items All that is clear is their 7day returns policy. I know this is wordy… I am so shocked and taken aback that they will not refund me for my disappointing purchase. I feel as though this is ********* and in this economic climate rather distasteful. Massively upset customer over here…