Poor Quality And Non Existent Service

Purchased Freddy Jeans 5 months ago for my girlfriend, . Since ownership the button has fallen off, hole in pants etc. Approached Freddy as there is a 6 month warranty only to be told its not a factory fault. If not a factory fault then I would like to know what fault it is. They were not prepared to assist me and we’re very unfriendly. I’ve never come across such poor quality in my life, a waste of R 2 200. Will never purchase Freddy’s again!!