POOR AFTER SALES SERVICE AT FREDDY JEANS GATEWAY

I bought a pair of jeans from Freddy's Jeans at Gateway in Durban when they opened their store in December. I have worn the jeans four times and washed them once, according to the washing instructions. When you pay R1500/R2000 for a pair of jeans, you make sure you look after them. Three weeks ago, I wore my jeans with standard knee high leather boots. I can't wear ankle socks with boots as the leather rubs on my ankles, so I wear standard socks that sit about 10cm above the ankle. I wore these for about four hours and when I took the boots and socks off, I noticed that there was a black line on each leg where the elastic from the sock had been. The socks are not new, so no dye was coming out. I took the jeans to Freddy's in Gateway and left them with the shop assistant, requesting that they do whatever they need to, to try and establish what could have caused this reaction. I expected them to at least send them away, to head office or something to have this done. After phoning a couple of times to follow up, I received a call on Friday to state that the owner, had said the following "we can't do anything about these jeans, but if you buy another pair, we'll offer you 10% discount"? Really? After spending R1500 on a pair of jeans, I would expect more than that as an after sales service? Buy another pair? Why on earth would I, if they can't even help me find out what could have gone wrong with my own pair? R150 off a new pair? Come on guys! If you are going to sell an upmarket brand like this, you really need to offer a good after sales service. All I expected was that my jeans were sent to the right place, to be assessed and perhaps find out if this has happened to anyone else's jeans. To just leave a voice message on my phone saying you can't do anything about this pair of jeans is just terrible after sales service. I have lodged a complaint with Freddy Jeans SA as I got nowhere going back to the Gateway branch where I bought the jeans from. All I want, is to find out why this could have happened and how to prevent it perhaps happening to anyone else who spent R1500/R2000 on a pair of jeans.