HORRIBLE costumer service and bad product quality.

I am highly disgusted with the quality of service and the quality of the product I received. I bought a pair of Freddy pants (Woodlands) on the 21st of March 2020 during my visit to South Africa ( I did not buy a pair in Australia because I wanted to support the shop in SA), the lady behind the counter told me I have 7 days to return the product if I am not satisfied or if the product is not up to standard. I only wore the pants twice and did not wash it yet. After the first time I wore them I had scuff marks on the left butt cheek, (I did not do any activities that would have caused the marks.).The badge on the right side has also fallen off with in the 7 days. Because of the Covid19 I had to fly back to Australia on the 26th of March 2020 therefor I did not have time to take it back to the shop mainly because I was visiting my family in the North-West. I emailed the company with this information before the end of the 7 days and I had to wait until June 2020 for a response. They said that they would give me a new pair of pants or a refund, however when it got time for them to actually deliver the only thing I received were excuses. I was told that it was not a factory defect and they never had a problem like this before.

I have been saving for my first pair of Freddy pants for a long time and I feel if you pay that much money for a pair of pants it should not get scuff marks or a broken badge the first time you wear it.

I am so disappointed with this product and also with the service I received, clearly customers service isn't as important as turning a profit for this company. If will never purchase a pair of Freddy pants in my life again not just because of the bad quality but also the horrible costumer service.