Freddy SA - No respect for after sale customers

I bought my Freddy on the 20th of March 2021 form the East Rand Mall Branch - now closed. the weekend of the 14 Sept 2021, as I am about to wash my pants, I see there are two holes on the back seems of the pants.

I reached out to Freddy on the 087 number, no response. I then got hold of Lebo from the Sandton Branch and she advised me to take my pants to the Bedford Branch for inspection. In the meantime I got the email address of one Kayla Baker Regional Manager of Freddy, and I sent her a mail with the picture attached. She responded that my NAILS damaged the pants, I do not have artificial or long nails. Her response to me was utterly un professional and based on her own assumption.

I then got another email from Noha Vercueil, CRM Freddy, who advised me that I hooked my pants myself - conveniently every time on the seem ... I am utterly disappointed in the way I was treated by the Freddy team. No one bothered to phone, customer service is not their priority. It is no longer about the pants, the way in which they communicate after the sale is disgusting.

I have tried tirelessly to contact the 087 number, there is simply no response, I tried calling the Bedford Branch to speak to Zama, NO answer. What do you suggest I do to get feedback?