Freddy pants lost in the sea of I just don't care mail

I ordered jeans on 10 December and in my address I saw my phone auto filled an extra estate in. I immediately emailed Freddy to let them know to just remove that estate from the address. It is now 21 December and I still haven't received the pants after I got the dispatch email on the 11th. Freddy doesn't reply on emails, they don't pick up calls and the Skynet people told me they always mess up addresses, and my pants are lost somewhere stuck on "bad address". And they won't refund me. I just have to add on that this address mistake was made on two Colourbox orders, a Woolies order, Indelicate and Takealot. No problem. I received all their packages. I will make sure everyone I know and work with is aware of Freddy's disregard to customer service.